Federico Facchinelli

Aftersales Manager @ Lotus Cars Europe | Driving Customer Retention | MBA with Distinction

Rheinbach, North Rhine-Westphalia, Germany

About

I am a business professional with 12+ years of experience including after sales, marketing and procurement. Most of my career is in the automotive after sales field, working for major global OEMs, like Mazda, Fiat Chrysler Automobiles (now part of Stellantis), Nissan and Lotus Cars. To further develop my business and soft skills, I decided to enroll in a global MBA from Hult International Business School, as soon as I had the required work experience. During an intense year between China and the United Kingdom, I learned a lot and I was able to graduate with Distinction among the very top students (top 3). Throughout my academic and working career, I always searched (and enjoyed) international experiences: I worked in the Netherlands, Germany and Poland and studied in Italy, Spain, the US, the UK and China. Multilingual, I speak now Italian, English and German at business-ready level and also Spanish.

Experience

  • Lotus Cars Europe (Full-time · 4 yrs 1 mo)
    • Senior Customer Service Retention Manager
      Apr 2025 - Present · 1 yr 3 mos

    • Aftersales Customer Retention Manager
      Jun 2022 - Apr 2025 · 2 yrs 11 mos

  • NISSAN Center Europe GmbH (4 yrs 9 mos)
    • Section Manager Parts, Accessories & Energy Services
      Apr 2019 - May 2022 · 3 yrs 2 mos

    • Section Manager Channel Management
      Sep 2017 - Mar 2019 · 1 yr 7 mos

  • Specialist Account Manager at YAZAKI Europe Limited
    Mar 2017 - Aug 2017 · 6 mos

  • Product Manager at FCA Germany AG
    Oct 2014 - Feb 2017 · 2 yrs 5 mos

  • Cooperation in the field of Marketing Research at RefME
    Jul 2014 - Aug 2014 · 2 mos

    Developed and rolled out full-scale user survey, to better understand the RefME users. Analyzed the collected data and presented results to CEO, in order to allow data-driven decision on how to further grow the user base.