Munich, Bavaria, Germany
My wish is to become a member of a company which promotes teamwork, empathy and good working atmosphere.
Transfer product knowledge from R&D into the organization act as reference for specific product line. Collect, evaluate and provide systematic feedback from various sources to R&D and Marketing on a cyclical basis acting as key interface for product improvements and technical issues. Participate in product testing during the release process. Support Customer Care Group with complex cases and complaint investigations. Areas: Image Guide Surgery (IGS), Digital OR, Video and Edge, Augmented Reality (AR).
LATAM coordinator. Service & Application support. Main topics and issues. Conference calls.
Global Product Support (EMEA, LATAM and Asia). Refractive laser: excimer and diagnostic workstation global service support. Conference calls. Engineering, development and production work groups. Training on site and in house for local technicians. Country Services Managers support. FemtoSecond laser support. FSE and FAE.
Field service engineer at TECHNOLAS PV. Excimer Laser maintenance. Ophthalmological diagnostic workstations and cataract equipment. Create and maintain field service reports and spare parts inventory. Provide laser users support and technical support during a cataract wet labs or workshops. Schedule all preventive visits across the country, calibrations and customers issues.
Excimer Laser Field Service Training.
Damages expert. Billing orders and reparations. Workgroup coordination. Customer Technical support. Customer support on critical situations. Negotiation with third party complaints. Analysis and resolution of car accidents, evaluation of responsibilities.