Federico Mazzola

Program Director Operations Transformation at ING Bank

Milan, Lombardy, Italy

About

Long experience of working in Retail & Corporate Banking / Financial Institution sector with high professionals and facing challenging initiatives in international banks, during an exciting period of time of economic environment pressure and technological innovations. During my career I had the great opportunity to lead several exciting initiatives with enthusiasm and clear orientation to the results: business expansion (organic/inorganic), product development, innovative solutions implementation, evolution of organizational and governance model, operational excellence, process simplification, with clear attention to change management, business risk, normative compliance and profitability. Coordinating several professionals across organization, innovation and project management, I’m used to collaborate directly with CEO, top level managers and Group functions. Disciplined and structured approach, proactive and motivated brief, high ability to drive and deliver, excellent competences working in multi-cultural environments, personal orientation on digital innovation and customer needs, strong communication and relationship skills, high quality standards, used to exceed performance targets have created a reputation of trustworthiness in reaching challenging results.

Experience

  • ING Italia (Full-time · 5 yrs 5 mos)
    • Operations Transformation Lead & Head of Payment Services
      Dec 2023 - Present · 2 yrs 7 mos

    • Program Director Operations Transformation at ING Bank
      Feb 2021 - Dec 2023 · 2 yrs 11 mos

  • Fiditalia (8 yrs 3 mos)
    • Head of Innovazione e Organizzazione
      Apr 2015 - Feb 2021 · 5 yrs 11 mos

      Drive the strategic change towards innovation, effective key process management and governance

    • Head of IT Governance
      Dec 2012 - Apr 2015 · 2 yrs 5 mos

      IT Strategy and Italy Masterplan for portfolio & change management, Budgeting & Sourcing.

  • Barclays Bank (8 yrs 10 mos)
    • Europe Business Risk
      Apr 2011 - Dec 2012 · 1 yr 9 mos

      Excellent reputation of trustworthiness in early detection of emerging risks and addressing mitigation actions. Plan, execute and manage conformance reviews and support Business into improving control environment.

    • Head of BPR & Quality
      Sep 2009 - Apr 2011 · 1 yr 8 mos

    • Head of Strategic Transformation
      Mar 2004 - Sep 2009 · 5 yrs 7 mos

  • Head of Project Management at Banca Woolwich (Barclays Group)
    Jun 2003 - Mar 2004 · 10 mos

  • Consultant at Deloitte Consulting
    Jun 1999 - Jun 2003 · 4 yrs 1 mo