Spain
AI Executive & Business School Lecturer. I help enterprises transform customer experience into a revenue and efficiency engine using Artificial Intelligence. With 17+ years of experience in Artificial Intelligence, NLP, and Customer Experience transformation, I partner with organizations to redesign how they acquire, serve, and retain customers in the AI era. I have led global growth and transformation initiatives across complex, multi-market environments, delivering measurable impact in: - Revenue growth & customer lifetime value - Operational cost reduction through automation - Customer satisfaction (NPS improvement) - Scalable AI adoption across organizations Beyond execution, I actively train internal teams, project organizations, and executive stakeholders inside client companies, as well as lecture in leading business schools. This allows me to bridge strategy, technology, and real-world adoption ensuring AI is not just implemented, but truly embedded into business operations.
Growth Leader focused on scaling revenue and optimizing costs through AI-driven strategy, data analytics, and a high-performance culture. Inbenta is a leading Conversational AI platform that enhances customer experiences by automatically resolving user inquiries in a personalized manner. Inbenta excels at understanding the true intent behind user queries, providing accurate responses. Their product suite includes Chat, Search, Knowledge, Assist, and Learn. Together, we empower businesses to enhance customer interactions and streamline operations. Let’s connect if you’re exploring how AI can transform customer experience, reduce costs, or accelerate growth in your organization.
- Customer Success Leadership & Team Management - Enterprise Account Growth & Strategy - AI Adoption & Customer Experience Transformation KPIs: - Managed a portfolio of over 160 enterprise clients - Managing a team of 7 AI professionals - Generated +130% year-over-year revenue growth through expansion and adoption initiatives
- Upselling and Cross-Selling: Identify opportunities to expand platform usage. - Customer Onboarding: Facilitate a smooth implementation and provide initial training - Platform Optimization: Analyze usage data to recommend strategies. KPIs: - Managed a portfolio of over 80 enterprise clients - Reduced the churn rate by 15% through proactive customer success strategies - Generated a year-over-year revenue growth of over 130%
This seminar offered a deep dive into the world of chatbot development, focusing on how to design and implement intelligent conversational agents. 🛠️ Key Topics Covered: Principles of conversational AI and natural language processing. - Tools and frameworks for building efficient chatbots. - Best practices for enhancing user experience and engagement. - Participants gained hands-on insights into creating chatbots that solve real-world problems, streamline communication, and deliver value to businesses.
Digitization and automation, two words that have accompanied us in recent years in business processes, but which, due to the current situation, have even taken on a much greater notoriety. In this talk, they will talk about the Inbenta Chatbot platform and the main keys to implement an automation project in companies. https://www.eude.es/agenda/webinar-chatbot-confinamiento/
Through this session you will be able to discover one of the Chatbots platforms, such as Inbenta. In addition, you will be able to know the different uses of artificial intelligence in the field of natural language processing. On the other hand, you will have the opportunity to learn how to create and configure a chatbot from scratch. Finally, you will be able to see first-hand real cases of current clients in production.