Anaheim, California, United States
Account Service Manager: Proven 32 years of document imaging industry experience. Provide mentor-ship and support at the local branches and nation wide techs. Highly motivated, provide customer service excellence. Help techs on troubleshooting skills, training technicians, goal oriented and self motivated. Well organized and skilled at technical issues and development, relationship with higher management. Major focus on Network solutions deployment and post deployment. Highest revenue generator in the branch through selling network services.
Provide account specific support for service related activities especially for geographically distributed accounts. Monitors and escalates service fulfillment issues and works with resources to resolve.
Provide account specific support for solutions including OPS, software solutions, training and fleet optimization. Work with service and sales across the account to achieve desired results
• Test product with customer for final approval • Created integration documentation • Sent out integration documentation to all four US Regions • Helped Troubleshoot device with technicians remotely • Dealt with conference calls with customers on ad hoc basis • Manage and help dealers’ territory • Generate revenue on network solutions • Highest revenue generator in Networking environment • Highly reliable customer-oriented through technically proficient, cost effective, and timely service consistent with call/units per day, utilization, & efficiency goals on connected products • Supported and designed customer who has no networks • Supported entire branches nationwide with network tech assist calls • Performs levels 1, 2, & 3 connected installs, Netware, NT, Mac & Windows Architecture • Using knowledge of several different protocols and operating systems including Mac, UNIX, & AS400 • Troubleshoots & repairs complex printing and network problems for customer • Performs network installation with multiple protocol or network operating systems in conjunction with software-based solutions, i.e. AHT, OneRip, T/R Systems, MicroPress, eCopy • Integration of MFP products into Mid-Range machines Systems for the data center market or high speed systems including scanning for the CRD/POD market • Serve as the Liaison with technical support, technical training, technical and sales management in all related matters • Works with immediate supervisor to resolve special, difficult or exceptional machine, customer relations or machine usage problems