Dubai, United Arab Emirates
Providing reception and customer service support at Dubai International Airport – Terminal 1, assisting passengers and visitors with inquiries, check-in guidance, and general airport services.
-Passenger assistance and organization -organization of work -Help passengers explain their destination
• Responded to customer inquiries, resolved issues, and provided information with professionalism and courtesy. • Demonstrated strong product knowledge to effectively address customer questions and promote upsell opportunities. • Maintained accurate customer records and case notes in the CRM system to track customer interactions. • Achieved a 98% customer satisfaction rating through active listening, problem-solving, and empathetic communication. • Collaborated with cross-functional teams to resolve complex issues and ensure a seamless customer experience.