Greater Chicago Area
Orient residents on benefits, enrollments and new-hire paperwork. Audit benefits, enrollment, and cancellation of benefits Assist residents with enrollments, I-9’s, benefit explanations and orientation Liaison between insurance company and employee regarding insurance claims Process terminations and insure all sides of benefits and retirement is handled in a timely manner Process COBRA for eligible employees (Termination, reduction in hours worked, expiration of 12 weeks FMLA etc.) informing of COBRA rights and coverages Answer recruitment questions and assist with applicant enquires Demonstrate strong interpersonal skills, with the ability to communicate effectively and professionally with internal and external customers in both written and verbal form
Provided service for several companies through Hewitt in assisting customers with a wide variety of benefits questions and plan features tailored to their company’s plan Resolved customer issues or escalated to appropriate individuals for resolution and ensured that proper documentation and follow up takes place Educated members of their benefit plans by using probing and listening skills to uncover the customers’ needs Implemented training course for new recruits — speeding profitability Demonstrated ability to maintain flexibility and multi-task with changing priorities Executed the maintenance of Customer Service Desktop tools including SOP’s
Operated in a fast paced and time sensitive environment Worked with managers and other team members to improve processes and workflow Analyzed problems with vendors and came to an efficient resolution Resolved customers concerns regarding their accounts inquires via e-mail Provided customers with the implementations of various bank products and services offered Performed maintenance on customers accounts for online access and trouble shoot software Offered personalized service (telephone and/or written) to meet or exceed clients time and quality expectations