Mumbai, Maharashtra, India
Product leader with an engineering foundation - 8+ years building and scaling products across GenAI, experimentation, data platforms, SDKs, and customer experience. Currently AVP Product at WebEngage, building BLACK - an AI marketing intelligence layer that turns lifecycle signals into measurable outcomes. At Dream11, I led the charter to automate CX with GenAI: - Built and deployed a multilingual voice-based AI assistant at IPL scale. - Led AI deployment automating customer-service agent calls and QA audits Earlier at Dream11, I built the in-house A/B testing and feature-flagging platform (DRS) and the Event Management Platform (Concord), now used across Dream Sports companies. My career started in engineering (JavaScript) at WebEngage - scaling micro-services to 1B+ requests/day and infrastructure sending 100M+ messages/day. I bridge product thinking with engineering depth - solving real problems, shipping fast, and delivering measurable business outcomes. Open to connecting on product, AI, and experimentation.
Building BLACK, the only AI marketing intelligence layer that turns lifecycle signals into proven outcomes, across every vertical.
Led platform and GenAI product charters across Dream Sports. - Led a ₹10Cr+ charter to automate customer experience using GenAI, owning strategy, roadmap, and delivery across teams. - Built and deployed a multilingual voice-based AI assistant at IPL scale leading to reduced ticket load. - Shipped a GenAI deployment automating customer-service agent calls and QA audits improving agent efficiency. - Scaled DRS and Concord into platforms adopted across Dream Sports companies. - Partnered with [engineering / data / legal / marketing/ CX Operations / ] teams to take products from problem definition to measurable business outcomes.
Built Dream11's core experimentation and event infrastructure from 0→1. - Built DRS, Dream11's in-house A/B testing and feature-flagging platform, replacing [third-party tool / manual process] and giving teams self-serve experimentation. - Launched Concord, the Event Management Platform now used across Dream Sports companies.
Engineering Lead for a team of full-stack JavaScript Engineers working on Analytics and Personalisation-based products with individual contributions to Tech, Product, and DevOps. Responsible for efficiency, scalability, and overall maintenance of microservices receiving over 1 Billion requests per day.
• Worked on the main analytics dashboard built up on React-Redux. • Built and scaled the Browser Push service that sends out over 100 Million messages a day. • Developed a visual journey designer that helped users build complex user journeys through a drag and drop interface.
AIESEC in Delhi University