WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
* Managing 13 high-end clients and customers with the background of banks, insurance and luxury vehicles companies. * Expertly manage inbound, outbound, live chats and emails, ensuring customer satisfaction through prompt and effective solutions. * Maintain an empathetic and professional attitude to uphold positive customer interactions. * Document customer interactions and feedback, demonstrating ownership and accountability for resolving issues. * Stay informed about product/service updates to provide accurate information and enhance customer experience. * Collaborate with internal departments to address customer concerns and improve service delivery. * Support team leaders and managers in process improvement initiatives and undertake additional responsibility as needed.
* Increasingly regarded for completing stat, routine and special laboratory testing on patient specimens on schedule, precisely and with good quality. * Monitor compliance with the laboratory schedule to guarantee that the instrument and work environment are in excellent working order and that the test-result validity is confirmed before reporting results. * Utilised standard test and measurement controls with strict adherence to risk management principles and standard operating procedures to analyse laboratory quality control. * Carried out various tasks as assigned or direct to ensure the department's or work area's is running smoothly.
* Identified suitable candidates, providing comprehensive information on research protocols and associated risk, and to assist them making informed decisions about their participation. * Collaborated with medical advisors to verify the accuracy and quality of tests by discussing each participant's conditions. * Performed ECG-like assessments under controlled and safe conditions, closely overseeing participants during research, ensuring strict adherence to ethical standards throughout clinical trial implementation. * Managing and revising documentation pertinent to study and trial administration to uphold accuracy and relevance.