Mason, Ohio, United States
Dynamic, talented Business Executive with 17+ years’ experience devising and driving actional insights for business expansion and sustainability. Visionary, innovative, strategic thinker. Deep understanding of critical business requirements. Leverages strong communication and presentation skills across all levels. Notable ability to articulate transformative approaches which align business development efforts with overall company objectives. Particular expertise in process mapping and evolution within complex, matrix organizations. Identifies scopes and manages strategic projects end to end to develop and deliver multi-year growth and performance improvement. AREAS OF EXPERTISE: Strategic Planning & Execution │Organizational Development │Scalable & Innovative Solutions │ Financial Literacy│ Franchise Modeling & Development │ Actionable Recommendations │ C-Level Presentations │ Team Leadership │ SOP Development & Upgrades │ P&L Management │Budget & Cost Management │ KPIs/Metrics │Market Analysis │ Project Management │ FMCG Operations Management │ Change Management │ Training Programs │ Management of People, Projects, Performance │ Process Enhancement/Reengineering │ Retail Network Planning │ Report Design │ Marketing & Sales Planning │ Succession Planning │
Serve-u-Success works as a third party consolidated vendor providing a complete merchandizing solution to fast moving products at the Meijer stores. Serve-u-Success is owned by Meijer but holds a parallel Hierarchy in order to provide uninterrupted services. • Managing a team of 10 from representative to the ASM which included but not limited to training, oversight, task assignments and overall supervision to ensure flawless operations. • Ensuring that the scheduling is within the allocated hours and assigning tasks accordingly to ensure completion. • Making sure that the provided matrix expectations are always achieved which included but not limited to (OSA/Labor/Sales/Shrink/BOH/). • Daily review of Power Business Intelligence (BI) tool to review trends, delivery status, any variances and much more. • Planning merchandizing weeks in advance to accommodate for weekly Push merchandizing. • Vendor directed tasks which included major and minor resets along with simple compliance or service calls. • Planogram integrity and execution as per company standards. • Hiring, coaching, training, performance reviews and accountability of team.
International House of Pancakes is one of the oldest and largest Breakfast dine-inn restaurants in the USA. The franchisee currently owns 16 outlets and 4 new are in the pipeline. • Principal Franchisor’s standards maintained as per accordance to the company standards and ensuring that the brand standards are always meet. • Being County and State compliant this required BOH / FOH operations in a compliant manner ensuring that high standards including the food safety and hygiene’s were maintained. • Maximizing every dollar by accurate Forecasting and Budgeting strategies to ensure optimum operations and max ROI. • Sales growth plans in regards to weekdays sales and kids eat free promotions and also incorporation of monthly neighborhood sales for weekdays and evening boost. • Customer retention programs and promotional events by simply ensuring strict accordance of companies SMILE program. • Total staff management including training and computer training. • OE (Operational Excellence & Brand Standards Management). Required but not limited to the inventory controls, financial management, HR (pool/shadow/cross training, etc.), serve excellence, repair and maintenance, vendor management). • Being Compliant at all times by incorporating checklists and visual aids at all required stations. • Complete constructional and organizational management including setup vendor management up to the point of States OC (Occupancy Certificate). • Working drawings review and modification along with setting up a required PM approach for progress timelines. • New locations identifications, negotiations, agreements etc.
• Pioneered the successful franchising of FMCG Departmental Stores in Pakistan • Initiated and oversaw a comprehensive business assessment of the existing organization in 2016; achieved operational excellence with 95% SOP compliance across the chain in preparation for conversion to the Franchise model, resulting in the Franchise model as 70% of network structure by end of tenure • Analyzed, evaluated, and presented actionable recommendations for the Franchise Project from financial viability to market gaps and development of a strategic roadmap for Franchise modeling • Pioneered a digital adoption project in 2017 that influenced eCommerce growth by 300% during tenure • Envisioned and executed the complete Franchise Organizational Development plan, including legal structure, SOPs and compliance, organizational structure (departments and teams), head office consolidation, warehouse organograms, responsibility matrix, operational reporting, vendor/product contracting • Converted 8 locations of 12 potential to the Franchise model in first 2 years; developed a franchise business presence of 74% (25 of 34 store locations) by 2021; led the franchise selection and qualification process • Executed organization restructure at the group level to drive efficiency, enhance communication, implement consistent SOP governance; consolidated existing departments into a 9-team franchise oversight structure