New York City Metropolitan Area
As a digital health innovation leader, I lead programs that position companies to strategically use new technologies to address health challenges and improve patient care. As a Senior Information Technology Management Consultant at Wipro, I focus on optimizing clinician workflows, decommissioning legacy systems, and fostering strategic client relationships for Optum Tri-State in New York. Collaborating with cross-functional teams, we streamline operations to enhance clinician efficiency and achieve significant cost savings while delivering measurable operational improvements. My expertise lies in combining process improvement, IT strategy, and leadership to deliver impactful solutions that align with organizational goals and advance healthcare innovation. In past roles at the Hospital for Special Surgery, I have successfully led the development and execution of a digital patient engagement platform, integrating feedback from over 8,000 patients to identify gaps and enhance digital touchpoints. Leading cross-functional teams, we created a solution that not only prepares patients for surgery but also supports clinicians with post-procedure care and compliance. This initiative achieved a 96% engagement rate, improving patient preparation (with 86% of patients feeling better prepared) and reducing re-admission rates. Additionally, I managed data-driven improvements in healthcare delivery, optimizing user experience and leveraging analytics to refine digital interactions, understand user behavior and improve patient outcomes. The value I bring comes from my extensive knowledge of applying emerging technologies, insight into the potential digital touchpoints of a patient journey, along with my ability to organize multi-faceted teams to implement technology solutions.
In my role as a Senior Information Technology Management Consultant with Wipro at Optum Tri-State in New York, I focused on clinician workflow optimization, legacy system decommissioning, strategic client relationship management, and team leadership. I spearhead projects to streamline operations, enhance clinician efficiency, and build long-term client relationships, all while achieving significant cost savings and operational improvements. In addition, I manage and mentor a team of 15 Epic analysts, focusing on upskilling, relationship building, and strategic resource allocation to drive department-wide efficiency. Fostering a collaborative environment that contributes to the development of a self-managed team within the Care Delivery Organization (CDO) maintaining a focus on the highest standards in all operational processes, ensuring alignment with long-term sustainability and organizational goals.
Innovative and creative part of the leadership Digital Transformation team, working closely with senior executives in developing the team's strategic goals, priorities and long-term strategic vision. Oversight and management of Digital Team's project portfolio, including identifying the digital touchpoints of the patient healthcare journey to inform the product design. Organizing and executing virtual feedback panels collecting data to provide feedback on multiple areas of the patient journey to inform of operational improvement and digital product design. Management of the Consumer Identity and Access Management (CIAM) initiative to take the digital experience of the patient & digital consumer in healthcare to the next level, by creating unique user personas, creating optimal UX design, and leveraging analytics via AWS products and services to understand user behavior and access patterns to gain insights into how the system is used. Overseeing and managing financial operations, programmatic budget allocation, negotiation of contracts and collaborating with senior executives to oversee long range planning, timely forecasting, risk mitigation and execute strategic plans.
Change agent driving the development and execution of data-driven process improvement initiatives based on systematic data collection and root cause analysis in enterprise healthcare software technology and operations. Engages with and mobilizes cross-functional project teams to drive widespread organizational change towards greater efficiency, lower cost, improvement-focused culture and a stronger overall product.