Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
•Being responsible for 2nd and 3rd level technical support for the Office 365 platform, ensuring efficient troubleshooting, researching, and resolution of complex issues related to Office 365 functionality, configuration, and usage. •Point of contact for incidents, problems and changes to the Microsoft 365/Power Platform and Azure Active directory services. •Hands-on experience in Microsoft/Office 365 administration including Azure Active Directory, Microsoft Intune (Endpoint Manager), Exchange Online, Power Platform, Dynamics 365, SharePoint Online, OneDrive, Teams, and M365 Defender. •Proactively maintaining high service quality levels by effectively managing and resolving incidents, problems, and changes related to the Office 365 environment. •Participate in projects, implementation and migration. •Experienced with M365 Power Platform, particularly Power Apps, enabling effective collaboration and operations within the Office 365 ecosystem. Worked with internal projects in Power Platform. •Experienced in Azure AD, including identity and access management, conditional access policies, and integration with Office 365. •Perform scripting administration tasks and reporting using PowerShell. •Problems related to Spam, Phishing, Connector, Rules and end-user related email and client issues. •Coordinate and perform testing of new enhancements and functionality. •Performs routine maintenance tasks for infrastructure systems such as backups and patch management. •Review, test, document, implement, and track software and operation system updates and security patches in bolttech tenant. •Perform system administration and updates as required, operating system and software updates. •Coordinate, track, and verify successful deployment of patches. •Coordinate with the Security team to implement solutions for end user device security (Focus on desktop vulnerability with building sustainable process and approach)
• Provide level 1 support to users via telephone calls, emails and incidents ticket. • Our client is one of Sime Darby Industrial group which is Hastings Deering Australia, Catterpillar Company in Australia. • We support HD Australia, PNG, Solomon Islands and also Caltrac user in New Caledonia. • Assist user in AD Basic - Account Administration such as account creation, unlock AD, reset password AD, and basic account modification • Handle trust relationship issue in Windows and domain account issue. • Support consist of expertise on software application packages and the environments and platforms in which the business operated (desktop, laptop, remote access, messaging) • Assist users in configuration and troubleshooting of Windows OS, Office 365, Network Connectivity, Printer mapping, & VPN issue • Manage email messaging configurations and troubleshooting issues for Outlook, Skype for business & Lotus Notes • Configure Cisco Jabber, Cisco Supervisor & Cisco Agent for users if needed • Remoting tools: Citrix, RDP & SCCM • Ticketing tool: Cherwell • Escalate incident ticket to Level 2 team if necessary. • Working time follow as Hastings Deering HQ in Brisbane: BNE Timezone
Level 1 support for project Celcom Handle trouble tickets and complaint raised by customer service department or staff. Manage and follow up closely within vendors to ensure escalated issues are resolved within SLA. Participate in special software as required : SOAP, Cisco, ORACLE SQL, SMAP, Siebel DB , Kennan.