Fort Lauderdale, Florida, United States
A motivated business leader with US and international experience in delivering value through enterprise transformation programs. I lead technology and finance programs that reduce risk, accelerate digital transformation, and increase organizational clarity. I align teams, manage governance, and ensure executive visibility while delivering outcomes at scale. As a Global Business Services professional and certified Leader, Mentor, Coach, I believe in continuous learning and I've developed expertise in building high-performing teams that collaborate, innovate, and deliver excellence with minimum friction. My leadership style encompasses ownership, clarity, accountability, and executive communications. I lead through motivation, fluent communication, skillful negotiation, and synthesizing diverse perspectives to establish a set of unified goals that deliver organizational success.
Leading multiple simultaneous InfoTech & Finance initiatives, using both modern and traditional methodologies, to deliver within tight deadlines and maintain strong stakeholder focus. Collaborating across the full organization to bring 20% improvement in faster completion of programs with better compliance to data sovereignty and government regulations. Improving budget performance with 10% cost savings through OKR definition, KPI monitoring, automation and improvement of data and systems security protocols. Excellent stakeholder relations, written communication, and expertise in customer success.
Directed project managers of multiple portfolios of highly complex and sophisticated SaaS technology implementations for top-tier global corporations (airline travel industry). Led business services teams of experts, business analysts, and support staff – across multiple countries – to deliver strategic business services transformation, achieving ambitious targets and receiving high praise for quality and thorough solutions. Main liaison between the PMO, business leaders, and functional workstreams to enable alignment and decision-making with establishment of steering committees. Led continuous improvement initiatives within the PMO to enhance effectiveness and scalability to drive adoption of best practices in planning, governance, reporting, delivery, and customer success across functions, including POs, BAs, PMs, SM, QAs, and Dev Ops. 50% increase in delivery of programs from previous years by fast adoption of Agile Scrum, SAFe, Jira, Confluence, and skillful use of Situational Leadership to overcome challenges. Highly skilled in analyzing and reporting on business data, including financials for project benefit realization, and evaluating and addressing risks and issues that may arise within the organization.
Recognized as practice leader in top-tier consulting organization for exceeding revenue growth and cost saving targets, while reducing program cycle-time by 30%. Hired, Managed and Coached a team of 17 professionals to create a department providing bespoke product development with UI/UX, frontend applications, backend databases and Secure Payment Processing, including: Define, Design, Develop, Test, Deploy complete product solutions using Agile methodology B2B SaaS solutions and B2C mobile e-commerce applications for laptops and mobile Web applications, mobile applications, secure credit card, Apple Pay and Google Pay fulfillment 150% increase in timely completion of technology projects bringing revenue growth through multinational sales, and cost savings by driving the implementation of Agile scrum method with short, iterative design and development cycles. Portfolio comprised of enterprise-level projects, including Global Shared Services Virtual Reality solutions, Chatbots with cloud infrastructure, Seamless customer data integration and UI/UX development for mobile and responsive web solutions.
Served in multi-disciplinary roles in Siemens, including role as Program Director for CEO, CFO. Oversaw automation and IT system deployments, developed business score cards, and implemented multi-jurisdiction governance programs and established a department by hiring and mentoring a core team of professional managers. Director Operations Review – Global Business Services Delivered 140% increase in successful execution of projects using matrixed resource management, streamlining processes, building stakeholder relations and executing a roadmap of key strategic initiatives. Improved budget performance with 13% cost savings through initiation and monitoring of KPIs, introducing best-practices and driving IT automation with data and systems integrity. Accelerated business services transition by 20% via iterative use-case development and testing for multiple work-streams, managing local and multi-location resources. Delivered results recognized by CFO and CEO in international company journals. Strong vendor management with $10M savings in annual program costs through systematic re-negotiations and leading business services to adopt tiered pricing models with outsourcing suppliers. Head of Mergers-Acquisitions-Divestures Programs Drove 50% increase in fast completion of merger integration projects by leading cross-functional teams of experts in quick analysis and optimization of business services, removing redundancies, and implementing enterprise-level tools and templates for workflow automation with business continuity. Led CEO-sponsored programs for modernization of Shared Services (HR, IT, Supply Chain, Accounting) by building steering committees, core teams and sub-layers, and fast adoption of new governmental regulations, BPM introduction, Microsoft SharePoint, and alignment of local policies and practices with strategic initiatives from Siemens Head Quarters.
Led the Project Management Office for Tracfone, which is part of Verizon. Oversaw multiple programs providing Business Services and cross-functional solutions to corporate customers. Achieved 9% growth by leading strategic CRM programs to support 24x7 sales solutions of services in domestic and international markets, focused on world’s largest retail chain. Built a successful team of professionals that surpassed departmental project goals by 25%, while going through cost cutting measures and maintaining budget under allocated target. Achieved significant improvement, evidenced by 90% score in feedback surveys, on customer relationships, through creation and delivery of retention programs, roadmaps, and scorecards.