Pune District, Maharashtra, India
I am a motivated professional with 2+ years of experience in B2B marketing, where I honed my skills in research, data analysis, and lead generation. My curiosity for solving complex problems and working with data has driven me to pivot my career into the dynamic field of technology. Currently, I am upskilling in Data Science, Web Development, and IT Support, with hands-on experience in tools and technologies such as Python, SQL, HTML/CSS, JavaScript, and more. I have completed several projects, including building responsive websites and creating insightful dashboards for data visualization, which have strengthened my technical acumen. What I Bring - A strong analytical mindset developed through market research and trend analysis. - A collaborative and goal-oriented approach from my lead generation campaigns in B2B environments. - A passion for continuous learning, evident in my commitment to mastering tech tools and techniques. I am actively seeking entry-level opportunities in Data Science, Web Development, or IT Support, where I can combine my analytical skills with my technical expertise to drive impactful results. Let’s connect and explore how I can contribute to your team’s success!
As a Customer Service Associate at Amazon, I provide exceptional support to customers, ensuring their issues are resolved efficiently and effectively while upholding Amazon's reputation for world-class service. My role involves: - Customer Support: Assisting customers with inquiries related to orders, returns, refunds, and account management via email, chat, and/or phone. -Problem-Solving: Identifying and resolving customer concerns by analyzing their needs and providing tailored solutions. -Policy Adherence: Communicating Amazon's policies clearly and professionally, ensuring customers feel informed and supported. -Technical Assistance: Guiding customers through troubleshooting steps for product or service-related issues. - Collaboration: Liaising with internal teams (logistics, technical support, etc.) to resolve escalations promptly. - Feedback Management: Documenting customer interactions and providing feedback to improve processes and enhance the customer experience. Key Achievements: - Consistently met or exceeded performance metrics, including customer satisfaction scores (CSAT), first-call resolution, and response time. - Recognized for delivering empathetic and solution-oriented support, enhancing customer loyalty. - Contributed to process improvement initiatives by identifying recurring issues and suggesting actionable changes.