Pune Division, Maharashtra, India
Experienced Research Analyst with over 1 year of experience in Marketing & Advertising industry.
Delivered prompt, efficient technical support for end users via phone, email, and chat, maintaining a high customer satisfaction rating. Diagnosed and resolved over 200 complex hardware, software, and network issues each month, consistently meeting SLAs. Installed, configured, and troubleshot issues related to Windows, macOS. Managed and documented all client requests, tracked issues via ticketing systems. Assisted in the creation of internal documentation, guides, and troubleshooting knowledge base articles for customers. Conducted training for new hires on support processes and tools.
Assisting customers with inquiries related to orders, returns, refunds, and account management via email, chat, and/or phone. Identifying and resolving customer concerns by analyzing their needs and providing tailored solutions. Communicating Amazon's policies clearly and professionally, ensuring customers feel informed and supported.