Las Vegas, Nevada, United States
I am a seasoned, experienced professional with over twenty years of expertise in, Organizational Change Management, Change Management, Leadership Coaching, Project Management, Lean Methodology, Business Process Transformation, having led, managed, created, developed and implemented varying programs across a vast array of information systems and business solutions. My expertise is comprised of excellent client relationship skills designed to rally and lead people through change with the least amount of disruption to their daily business objectives and goals. I also possess the necessary mature skills designed to motivate and drive teams to successful outcomes within complex large and small matrix organizations across a wide range of industries. Throughout my career, I have developed as well as, led projects and programs specifically created to gather, garner and implement functional and technical specifications that are aligned with the strategic objectives and goals of the organization, in addition to the demonstrated ability to respond quickly to shifting priorities and multi-tasking. Additionally, I have extensive Big 4 expertise, having created, and assisted in the design of a Big 4 global training center. I’ve designed programs to ensure the successful implementation of business solutions that address the changing needs of today’s complex corporate environment. Whether the initiatives were people, process, or technology driven I have the experience and proven ability to deliver under pressure against timeline and budget in a fast-moving environment with strong stakeholder management and facilitation skills. My ability to communicate and convey clear, concise and compelling oral communication skills that includes active listening skills, with a clear understanding and ability to tailor the messaging appropriately across audiences and organizational levels. My industry expertise and knowledge encompass Healthcare, Private and Public Sector, vertical markets, with employees ranging from as few as 50 to more than 125,000. Specialties: Change Management, Project Management, Leadership Coaching & Alignment, Readiness and Impact Assessment, Stakeholder Analysis, PeopleSoft SCM & HCM, Organizational Change & Development, Business Process Re-engineering, Business Process Transformation Communications, Business Analyst, Supply Chain Management, Lean Methodology, HCM, CRM, Purchasing, Web Services, Risk Management, Program Management, Knowledge Management, Mergers& Acquisitions, Information Technology, Training, SOWs, RFP, Fit/Gap Analysis
• Managed Organizational Change Team, resulting in a 25% increase in employee engagement through strategic leadership. • Led ERP Business Process Transformation, developing and executing a Change Management Strategy and Adoption Plan in an S4/Hana environment, achieving 40% more efficient process adoption. • Led impact assessment efforts, resulting in a streamlined training strategy that accelerated staff competency by 20%. • Led interactive learning sessions with La Marsh & Myers Briggs, enhancing stakeholder role alignment, affecting 50 participants. • Orchestrated leadership alignment across 5 departments, enhancing team cohesion and increasing productivity by 25%. • Led a change management initiative using the ADKAR model, resulting in a 60% increase in stakeholder engagement and a 80 % improvement in project delivery efficiency.
Responsibilities included the management and leadership of Organizational Change Team. Successfully, developed, created and executed the Change Management Strategy and Plan within an ERP and Business Process Transformation and S4/Hana environment
Organizational Change Management, Business Process Optimization Organizational Change Leader for the District of Columbia Health Benefits Exchange the state initiative. The only exchange to be successfully implemented on schedule with no delays.
Organizational Development, knowledge management of C-Level executive and middle managers. Primarily focused on BPR and improving the firms operational efficiencies. Communication and strategic development. Lead the new software initiative and implementation
Responsible for the Communications, Purchasing, Inventory, Workflow, and Business Process Subject Matter Expert for Telecommunications firm. Configuration of PeopleSoft PO, and Inventory configuration as well as providing ongoing functional support. Systems Integration and Change Management