Irving, Texas, United States
Highly accomplished and 8yrs Salesforce certified Administrator with 10 years of distinguished experience in the IT industry. Proficient in Sales and Service Cloud administration, user management, workflow automation, and data governance. Skilled in customizing Salesforce solutions to meet complex business needs, including configuring roles, profiles, permission sets, and implementing robust security models. Adept at creating actionable reports, dashboards, and automating business processes using Process Builder, Flows, and Workflow Rules to drive efficiency. Strong expertise in user support, training, and change management, fostering user adoption and system optimization. Demonstrated ability to lead Salesforce Lightning migrations and integrate third-party applications, enhancing organizational workflows. Excellent problem- solving skills with a proven track record of improving Salesforce functionality and delivering solutions that align with business objectives.
Salesforce Administrator Octek Consulting Inc, Irving, USA July 2024 – Present • Administer and maintain Salesforce org for [number] users, managing user profiles, roles, permission sets, and access controls. • Design and implement custom objects, fields, page layouts, and validation rules to support dynamic business requirements. • Develop and manage advanced automations using Flows, Process Builder, and Workflow Rules, streamlining repetitive tasks. • Create customized reports and dashboards to deliver actionable insights to sales, service, and leadership teams. • Conduct regular data audits and ensure data integrity through strong data governance practices. • Provide ongoing user training, support, and onboarding, boosting system adoption and effectiveness. • Lead testing and rollout of Salesforce updates and manage third-party integrations to optimize business processes.
Specialist Salesforce Administrator HCL Technologies (Client: Tenet Healthcare, USA) September 2022 – July 2024 • Oversaw Salesforce admin activities for 200+ users, including user provisioning, permission configuration, and role-based access controls. • Delivered tailored solutions through custom metadata, flows, and automation tools to enhance system performance. • Supported multiple business units by building dynamic dashboards and KPI-tracking reports. • Implemented integrations with external systems such as marketing tools and ERPs, ensuring data synchronization and system alignment. • Conducted end-user support, documentation, and training, resulting in improved adoption across departments. • Led the Salesforce Lightning transition, streamlining UI and increasing user efficiency. Key Achievements: • Reduced data entry time by 80% through advanced automation strategies. • Enhanced CRM performance by deactivating redundant components and cleaning up legacy data and workflows.
Junior Salesforce Administrator Qualcosa International Pvt Ltd July 2016 – September 2022 • Assisted the senior admin team in user account setup, data imports/exports, and maintaining configurations. • Created and maintained custom reports and dashboards to support various departments. • Participated in requirement gathering sessions with business teams and translated them into technical Salesforce solutions. • Maintained system integrity through regular data cleanups and duplicate record handling.
Client: UP Swan India Provided comprehensive user support on system issues related to both internal and external applications. Handled the installation, repair, maintenance, and troubleshooting of networking systems, ensuring reliable network connectivity. Assisted in the deployment and management of UP SWAN, enhancing state-wide communication and data sharing.
Delivered support to users on system issues, focusing on the installation, repair, and maintenance of networking systems. Played a critical role in troubleshooting network problems, ensuring the stability and performance of the UP-SWAN network