Greater Paris Metropolitan Region
✔️People would describe me as someone with great soft skills, highly organised and a natural team player (see referencies). ✔️I have more than 6 years of WebSite and Digital experience in charge of Project management and development and I have 9 years of Siebel CRM experience in different markets : Consumer Goods, Retail, Fashion, Pharma and Insurance. I worked in Milan, Rome and Paris for blue chip companies (Procter and Gamble, Kraft General Foods, Gucci) and Groupe Prevoir. ✔️Proven Specialisation in: Agile Methodologies (Scrum, Kanban), Customer-oriented approach, Sitecore, CMS, Siebel, CRM, Web Services, Customer Services, Business Analysis, Financial services IT Skills, Team leadership, Change management ✔️Interested in : Digital Transformation, Agility, Blockchain, DevOps, BigData, Community Management, Social CRM, SEO/SEA, Photography
PRéVOIR is a private medium sized group which selles life and health insurance. The company was founded in 1910: it is a family home business independent of any bank or financial group and it is represented today by 1350 employees, 280.000 clients and 551.000 policies. 📂 2016 - Present : Prevoir.com Project Overhaul of the website www.prevoir.com (CMS and DMS). Scrum Master and Coach for the Team ◼ Participate to digital strategy & agile transformation ◼ Involved in all aspects of the project life-cycle like costing, estimating and planning projects ◼ Evaluating risks and developing strategies to overcome project obstacles ◼ Monitor progress and make sure costs, timescales and quality standards are met ◼ Promote DevOps culture and tools ◼ Promote Continuous Delivery and other technical practices ◼ Facilitates the team’s progress toward the goal ◼ Facilitates and Organise all team meetings, including the daily stand-up, Iteration Planning, Team Demo and Iteration Retrospective 📂 2014 - Present : NEC Project Overhaul of the customer website in responsive design. Agile Coach. ◼ Ability to lead and develop a team ◼ Manage workflow and project with Kanban 📂 2010 - 2013: Extranet Project Development of a customer extranet site based on Siebel eService ◼ Facilitate collaboration ◼ Define and coordinate the technical tasks for the development of the software and/or interfaces 📂 2009 - 2015 : Siebel Osmose Project 3 Siebel Applications: Customer Care, Sales Force and Management
📂Technical Lead Sep 2008 – Jan 2009 (5 mos) ✔️Client: GUCCI (Rome and Florence) ◼ Siebel Technical Lead in the ASSIST (After Sales Service Integration Single Tool) Project for Gucci. ◼ Responsible of the design solution approach on Siebel Call Center 8.0 (Customer Care, Service Request Management, Commercial and Technical Return, Spare Parts Management) 📂Siebel Expert Oct 2006 – Aug 2008 (1 yr 11 mos) ✔️Client: Kraft General Foods (Milan) ◼ Involved in a CRM implementation for a Multinational Manufacturer company, as member of Siebel OLTP Development Team ◼ I have partecipated to four releases, involved in the follows activities: - feasibility analysis and effort estimates - functional and technical analysis and design - development with Siebel Tools (ver. 7.5) - bug fixing ◼ I was the Actuate Reports Lead and I was the point of contact between countries and the rest of dev team ◼ In the last 2 releases I have been the single point of contact for two countries (Italy, Philippines) and in the meanwhile I coordinated a team composed by three people (in Bangalore, India) ◼ I also partecipated to QPI (Quality and Process Improvement) and the CMMI Maturity Level 3 Certification programs 📂Siebel Programmer Jul 2006 – Sep 2006 (3 mos) ✔️Client: Procter & Gamble (Rome) ◼ I joined the Integration Test team and I participated to the bug fixing phase: Siebel Version 7.5 ◼ I participated also to high level functional design and detailed technical design to modify the application to meet new requirements 📂Actuate Expert Apr 2006 – Jun 2006 (3 mos) ✔️Client: Kraft General Foods (Milan) ◼ I was engaged as Actuate Reports Specialist in order to define, build and test new Reports for the Nordic countries. ◼ I collaborated directly with the client in order to define the new requirements.