Cracow Metropolitan Area
Operations & Vendor Manager with 7+ years of experience leading teams across tech organizations, including Amazon and Google. Specialized in scaling teams, delivering revenue targets, optimizing workflows through automation, and managing partner/vendor relationships. Proven ability to improve performance, accelerate onboarding, and align execution with business and program goals across EMEA. Strong coaching leadership style and data-driven decision-making.
• Led a team of 15+ Senior Associates, achieving 12%+ performance improvement year-over-year through coaching and KPI ownership. • Implemented AI- and ML-driven workflow automation, reducing manual reporting effort and improving accuracy and turnaround time. • Managed key stakeholder relationships across EMEA, ensuring alignment between local operations and global program strategy. • Designed and executed structured career development paths, resulting in internal promotions and improved employee engagement scores. • Served as onboarding lead for new hires, mentoring talent and building a culture of continuous improvement and operational excellence.
• Led a team of 15+ Account Managers and SME, managing a $15–20M portfolio and exceeding quarterly KPIs. • Designed SMART coaching plans, improving agents' performance and conversion rates. • Collaborated with Google stakeholders on consultative sales strategies and campaign optimization • Led hiring, onboarding, and training to ensure team skill alignment and performance.
• Conducted call evaluations to ensure compliance with Google Ads quality standards • Delivered feedback sessions and refresher trainings to improve service excellence
• Managed a $1.5M portfolio; delivered 110%+ on KPI targets quarterly • Advised clients on Ad strategy, campaign optimization, and policy compliance.
Supported operations and commercial strategy in the beauty retail industry using ERP tools.