Turin, Piedmont, Italy
Specialties: Kepner&Tregoe – Trouble Shooting and Decision Making Studio Schellembrid – Developing social, network relationships, mediation and negotiation skills Goethe-Zertifikat B1: Zertifikat Deutsch Certified ITIL® V3 Foundation Certified ITIL® V3 Service Operation
Responsible for providing systems support delivery management and personalized attention on designated accounts in order to meet the service levels agreed with customers, driving customer satisfaction. Service delivery representative and focal point of contact to the customers being their escalation path & internal customer advocate Develop and maintain relationships with customer and third parties. Act as a customer trusted advisor. Plan and deploy Support activities to ensure effective delivery within an agreed set of delivery constraints. Assure and improve the quality of the service, and maintain accurate account information. In scope for System Support is the cover of Hardware, Operating system and Storage (Disk and Tape) products. Customers: IntesaSanPaolo, Wind,H3G, Banca Sella, Cedacri, Costa Crociere
See above
A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer sites, interfacing with Dispatch, Logistics and Technical Support Centre (TSC) in accordance with activities set out in the on-site Action Plan. In scope for System support is the cover of Hardware, Operating system and Storage (Disk and Tape) products.
Technical Assistance hardware for Industrial Automation Equipment
Technical Service for Industrial Testing System Parametric for Printed Circuit Board and component.
Firt employ as System Admin operator in Main Data Center.