Zurich, Zurich, Switzerland
Senior executive with over 15 years of global leadership in high-value, high precision industrial equipment, aftermarket, and service business. I have steered 9-digit P&L portfolios, led multi-site, cross-continental teams, and delivered sustained revenue and margin growth in competitive, technology-driven B2B markets. My approach combines strategic vision with disciplined execution. I define market and pricing strategies, orchestrate cross-functional delivery from sales through operations, and enable measurable customer value creation. Under my leadership, organizations have achieved double-digit revenue growth, consistent gross margin expansion, and operational performance improvements that directly impact customer satisfaction. I have driven transformation programs introducing IoT-enabled service models, advanced CPQ solutions, and AI-powered order automation—cutting lead times, improving on-time delivery to world-class levels, and reducing error-related costs by seven figures. Portfolio optimization and disciplined product lifecycle management have further unlocked growth capacity while streamlining operations. My leadership style builds trust across cultures, functions and hierarchy. I break down silos between globally distributed sales, operations, and support teams, ensuring alignment on both commercial and operational KPIs. By fostering innovation, accountability, and customer focus, I’ve positioned businesses to compete and win in fast-changing markets. EMBA from Chicago Booth (Top-5 U.S.), PhD from ETH Zurich, fluent in DE/EN/FR, and experienced across EMEA, APAC, and the Americas, I bring the experience, global mindset, and resilience needed to lead business units or service divisions for sustained growth and competitiveness.
Executive leadership of a global business unit with 9-digit P&L responsibility, spanning multiple sites in EMEA, APAC, and the Americas. Accountable for global strategy, commercial performance, operational delivery, and customer satisfaction. • Delivered double-digit sales growth through global pricing strategy and commercial model design, implemented via a structured organization and governance framework. • Consistently expanded gross margin through disciplined pricing, product lifecycle management, and cost optimization. • Reduced average lead time by over 50%, improved on-time delivery performance to above 98%, and decreased order rescheduling by 45% while lowering global inventory levels. • Streamlined portfolio by rationalizing SKUs, freeing capacity for higher-value products and reducing complexity in manufacturing and supply chain. • Sponsored AI-based order automation and digitization initiatives, improving order processing efficiency by over 10% and reducing manual errors. • Built trusted partnerships generating recurring multi-million annual revenues in overhaul and modernization services.
Leadership of an international quotation organization handling more than ten-digit equivalent in annual quote volume for high-tech capital equipment. • Sponsored and directed cross-functional CPQ implementation, integrating engineering, operations, sales, and IT. Drastic reduction in sales cycle time, eliminated late payment penalties, reduced error-related costs, and improved customer satisfaction. • Cut quotation lead times through KPI-driven process management.
P&L leadership for a global service organization, including strategy, governance, and operational oversight across 100+ FTE across 4 geographies, incl. Europe, US and China. • Delivered sustained sales and margin growth through pricing strategies, service contract models, and operational improvements. • Designed and rolled out full-service contracts contributing significantly to recurring revenues within two years. • Turned an underperforming regional service business profitable within two years through restructuring, capability building, and commercial discipline.
Developed new and innovative product offerings for key market segments and implemented with commercial success. • Created IoT-based recurring revenue model that enabled new service offerings, increased customer retention and accounted for 5% of sales within 24 months. • Launched an aftermarket e-commerce platform contributing materially to new sales. • Introduced consumables product lines that doubled sales and tripled margins in key categories.
Managed Parts Supply to customers worldwide. • Reduced logistics costs by over one-third through 3PL outsourcing. • Achieved 23% material cost savings via international sourcing strategies.
• Ph.D., Doctor of Science ETH, BWI, MTEC Dissertation: “Design of modular service variants – a method-based approach for industrial services” • 8 international publications on International Industrial Service Business, 18 master theses in Swiss and international companies, research / consulting projects with >20 Swiss-based international companies • Orchestrated most successful conference in the department’s history, welcoming >140 international guests by attracting top notch industry speakers and leveraging online marketing
„Developing a Supplier Strategy for a Network Integrator (4PL) in the Aerospace Industry”. Grade: excellent
Corporate quality management in new model market introduction. „DOE-analysis for preventing stone chipping by design in early stage of automotive development“. Grade: excellent