Greater Munich Metropolitan Area
My motivators in life and in my career are driven by my personal values which are courage, responsibility and compassion. Living the value of courage to me means, saying yes to new opportunities and challenges. It encourages me to live my life how I love it and learn from every new experience - good or bad. This value is most present in my life when I stand between different ways to way and being indecisive and helps me follow my inner feeling and making the right decision at the right time. Responsibility means helping others and myself to succeed as a team. It gives me a sense of ownership and leadership while also proving myself that I am good at what I am doing. Mostly I experience this value, when things don't always go according to plan and we need to find a solution. These values drive my approach to customer success, where I combine data-driven insights with human-centered solutions to help enterprise customers maximize their Salesforce investments and achieve sustainable growth. Currently leading innovative AI initiatives using Agentforce technology to revolutionize how we predict and prevent customer churn. Finally, compassion is one of my biggest values as it means understanding and respecting each other and different ways of thinking and working and it brings the greatest value when working and winning as team.
- Collaborating with internal Sales and Customer Success key stakeholders to strategically prioritize customer retention and mitigate attrition. - Orchestrating alignment between account information, sales leaders, and investment goals of defined success plan portfolio. - Consistently reviewing Customer Success Scores and other meaningful metrics recommending appropriate options to support customer needs. - Collaborating with Product Education to programmatically recommend and deploy success plan entitlements to improve customer adoption. - Managing to our Investment Program guidelines and ensure sales leaders are aligned with investment priorities. - Leveraging data to ensure priorities are aligned with highest impact investments and communicate impact with stakeholders. - Promoting CSG resources through multi-channel communication, ensuring leaders and AE’s understand and use the customer success support process. - Coordinating and supporting business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience. - Co-creating business reviews for Sales in collaboration Renewals, Success Plan Sales, and other key stakeholder
- Conducting regular check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals. - Identifying upselling and cross-selling opportunities to expand customer use of the company’s products and services. - Using data-driven insights to prioritize customer needs, identify risks to retention and drive business outcomes. - Co-creating strategic customer success plans with senior leadership, ensuring alignment with business objectives and customer needs.. - Leading customer training sessions, workshops, and demonstrations to enhance product knowledge and usage. - Assisting in the development of customer success resources. - Serving as the liaison between customers and internal teams, such as product development, sales, and support. - Leading cross-functional initiatives (Sales, Product, Support) to align customer needs with customer objectives, ensuring timely resolution of customer challenges and driving proactive engagement to mitigate attrition - Managing customer escalations and ensuring issues are resolved quickly and effectively.
- Lead the DACH Pardot/Account Engagement Delivery Practice & Supporting AMER & APAC where necessary - Provide end-to-end project support with implementation or transformation projects for single or multi-cloud including Data Cloud implementations with other cloud solutions - Lead the Managed Services DACH for Account Engagement, ensuring prompt support responses, education to customers and relevant adhoc projects - Support Pre-Sales on large strategic accounts with demos and discoveries to ensure we close the deal with relevant expertise and successful outcomes - Manage DACH accounts outside of the Sales teams' portfolio - Act as the project manager, business analyst, quality analyst and consultant for smaller projects - Provide internal enablement to team members to build a strong Salesforce practice - Support Marketing & Sales with Lead Acquisition and Nurturing activities
- Consistently delivered results rated 100% quality with over 150% productivity - Awarded as top monthly performer within one month after onboarding - Managed Google Ads campaigns including Search and Remarketing for Google Ads’ Large Customer Sales Advertisers - Created new campaigns using marketing insights and achieve client’s goal including localizing existing campaigns into German and English through local market knowledge - Optimized existing campaigns in order to increase return on investment, drive traffic to the clients website or increase brand awareness - Analyzed data and create reports studying the viability of exporting campaigns to different markets using Google Analytics and Google Trends - Analyzed existing campaigns to give recommendations how the clients account might work better in the specific markets