Dubai, United Arab Emirates
With over 25 years of experience in IT, including more than three years as Senior Manager of Cloud Adoption and Management at Emirates, I specialize in enterprise architecture, IT strategy, and infrastructure management. My current focus lies in advancing cloud adoption strategies to align with organizational goals and enhance operational efficiency. At Emirates, I contribute to the transformation and optimization of IT systems, leveraging my expertise in infrastructure and enterprise solutions. By collaborating with cross-functional teams, I support the design and implementation of robust, scalable, and cost-effective IT environments that meet the demands of a global organization.
Oversee datacenter operations and global network connectivity for Emirates Airline, driving digital transformation initiatives. I lead a diverse team, ensuring seamless service delivery while managing substantial budgets and implementing strategic cloud solutions. My focus on governance and compliance has significantly reduced enterprise-level IT risks.
Responsible for the design, implementation, and support of the Emirates Group Data Centre Technologies supporting Emirates Group customers and over 100,000 employees spread across 350+ locations globally. Management of an annual operating budget of 25M USD, including a team of 30+ direct staff supporting more than 1800 physical servers (IBM Mainframes, HP Blades Servers, IBM and SUN Enterprise Class Servers), more than 6000 Virtual Servers, over 3 PB of Virtualised Storage and enterprise technologies such as VERITAS, TIBCO, MQ, & HP Open View Highlights include pushing virtualization to 80%+ of server landscape, implementation of a virtual storage environment, the delivery of a multi-tenant hybrid cloud platform in the form of an SDDC, the management and delivery of a 10-year out-sourced Managed Services Agreement for the datacentre landscape involving Transition and Transformation of services and technology
Worked as a Senior Technical Engineer within the Data Centre Infrastructure Management Team. Key Accomplishments: • Infrastructure consultant for business-related projects to provide high-availability solutions business and operationally critical applications. • Analyse current capacity requirements and based on projections, recommend adequate measures to ensure capacity demands are in line with growth projections. • Work with relevant teams to ensure security baselines and policies are in compliance • Research, evaluate and implement new technologies that will help reduce TCO and increase performance and availability. • Design and implement business continuity plans for applications. • Instituted monitoring of all systems to ensure that downtimes are kept to a minimum, thereby maintaining business SLA's. • Ensure projects are implemented within specified timescales and related costs. • Identify areas of improvement following industry trends and recommend a strategy to test and implement the improvements. • Provide technical expertise and third-level support on owned technologies. • Member of the team chosen to implement the operations process based on ITIL within the Emirates group. • Contributed towards the adoption of the following ITIL processes such as Incident Management, Problem Management, SLA Management, Change Management, and Configuration Management
Responsible for overseeing IT operational infrastructure. Performing technology assessments to enhance operations and standardize services. Key Responsibilities: • Built and implemented IT policies and procedures throughout the organization. • Managed the performance and security of a 90 node LAN/WAN. • Maintaining the company website, setting up intranets, exchange mail systems, proxy servers, SQL servers, SNA servers. • Instituted network security measures to prevent misuse of resources • Designed and implemented backup systems and disaster-preparedness plans. • Implemented PC imaging solution to ease the reloading of OS and all relevant software to new PC's as well as defective ones in a matter of minutes. • Evaluated and assisted in the implementation of query, reporting, and OLAP analysis tools like Business Objects. • Updated all operating system patch levels as well as firmware for servers and network hardware • Handled the vendor selection and management process, contract negotiations, project management. • Direct due diligence and procurement of all IT-related areas.
Worked as a Customer Support Engineer in PC Technology, Dubai U.A.E. - Prepared technical proposals and presentations for potential clients - Identify customer needs and design solutions based on customer requirements - Provide support to prospective and existing customers - Designed and deployed the company website. - Areas of Responsibility included installation, configuration, and maintenance of Windows NT 4.0 and Windows 95 networks.