Fabian Friedrich

Junior IT Support Specialist @ Techtronic Industries | Intune • Azure AD • M365 • SAP | Remote Support (Hardware & Software) | 1st & 2nd Level IT

Waiblingen, Baden-Württemberg, Germany

About

Junior IT Support Specialist with practical experience in Microsoft Intune, Active Directory, M365, Endpoint Central (ManageEngine), and SAP User Management. I support users across Europe, Dubai and other Countrys in 1st & 2nd Level Support, including remote troubleshooting, MFA resets, onboarding/offboarding, and hardware deployment. I am highly motivated, quick to learn, and focused on delivering reliable user and device support in hybrid and remote environments. 🌍 Im open for fully remote roles and looking to grow in an international IT support environment.

Experience

  • Junior IT Support Specialist (Intune | AD | M365 | SAP) at Techtronic Industries - TTI
    Jul 2024 - Present · 2 yrs 1 mo

    Junior IT Support Specialist with a strong focus on Intune, Active Directory, M365, SAP, and Endpoint Central. My daily work includes user and device management, MFA troubleshooting, iOS device support, remote issue resolution, onboarding/offboarding, and hardware deployment across multiple regions.