David Francis

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Coomera, Queensland, Australia

About

• Over 15 years in IT with extensive experience in designing, implementing, and improving infrastructure solutions and IaC automation. • Goal-driven professional focused on creating efficient solutions that align with the company's objectives. • Proficient in automation tools like PowerShell to streamline infrastructure deployment, enhancing reliability and speed. • Expertise in cloud computing and infrastructure management, with hands-on experience in VCF, AVI, NSXT, Kubernetes (TKGm and TKSs), vCloud, AVS. • Experienced in monitoring and trending infrastructure, having built Grafana with Influx and written PowerShell code to pull back all our infrastructure stats for trending and capacity management • Proficient in utilizing ADO (Azure DevOps) Pipelines for seamless and automated application deployments. • Experienced in creating and configuring build runners using KEDA (Kubernetes-based Event-Driven Autoscaling) to efficiently manage application workloads. • Passionate about mentoring team members to foster improvement within the organization. • Notable accomplishment includes leading the automation of TKGm deployment globally, establishing both dev and production clusters with options for scaling.

Experience

  • Senior Cloud Engineer at Tourism Holdings
    Sep 2025 - Present · 10 mos

  • TechConnect IT Solutions (Remote)
    • Cloud Operations Manager
      Apr 2025 - Sep 2025 · 6 mos

      Overview Oversee and guide the cloud operations team to deliver stable, secure, and high-performing cloud services. This role focuses on ensuring maximum uptime and efficiency across cloud environments while driving ongoing enhancements and supporting operational needs. Works closely with technical teams and leadership to deliver consistent service, implement automation, and refine workflows for better outcomes. Key Responsibilities Team Leadership & Development: Lead and support the cloud operations team, focusing on skill-building and professional growth. Cultivate a culture of ownership, teamwork, and iterative improvement. Run team check-ins, manage administrative workflows, and oversee time management. Operational Efficiency & Improvement: Identify and drive process enhancements to improve operational effectiveness. Champion automation and infrastructure-as-code practices to minimise manual effort and technical debt. Handle maintenance schedules, capacity monitoring, and root cause reviews to maintain system stability. Project Coordination: Work with project teams to align operational deliverables with business goals. Collaborate with other departments to meet project timelines and maintain quality. Support project activities and provide after-hours assistance when required. Incident & Problem Resolution: Oversee incident handling and root cause investigations to ensure system reliability. Collaborate with team members and partners to address operational issues with sustainable solutions.

    • Senior Infrastructure Engineer
      Dec 2023 - Apr 2025 · 1 yr 5 mos

      Leadership: Lead by example, sharing responsibility and guiding teams to tackle challenges and reach goals. CI/CD Workflows: Optimize CI/CD processes with a strong DevOps mindset for smoother infrastructure changes. System Admin: Handle system tasks to keep performance top-notch and security tight. Automation: Spot and implement ways to make infrastructure more efficient and automated. Strategy: Create and execute infrastructure strategies that align with business goals. Governance: Set up policies and standards to ensure secure and efficient infrastructure management. Stakeholder Collaboration: Work with stakeholders to prioritize projects, define requirements, and meet industry standards. Design: Lead the creation of scalable, secure, and highly available infrastructure solutions. Innovation: Drive new infrastructure products, staying on top of the latest tech and trends. Prototyping: Push for and work on prototypes to test out new ideas. Experimentation: Encourage a culture where creativity and trying new things is the norm.

  • Derivco (Full-time · 14 yrs 7 mos)
    • Technical Specialist: Cloud and Open Source
      Dec 2021 - Dec 2023 · 2 yrs 1 mo

      With a solid background in IT, I've developed and refined my expertise in crafting, implementing, and enhancing solutions across infrastructure as code (IaC), application development, and compliance automation. My strength lies in designing solutions that not only boost productivity but also streamline operations, making a tangible impact on business efficiency. I have a proven track record of delivering adaptable solutions that meet a wide range of infrastructure needs, consistently evolving with changing business requirements. I'm adept at gathering and analyzing project requirements, ensuring that the solutions I develop are closely aligned with organizational objectives. This proficiency plays a key role in optimizing the design, development, and deployment processes. Automation is at the heart of my approach. Leveraging tools and scripting languages like PowerShell, I create automated pipelines that enable precise and efficient infrastructure deployment. My day-to-day work involves using a variety of advanced technologies, including Tanzu Kubernetes, VMware, vSAN, NSX-T, AVI, Azure DevOps, OpenShift, and Device42. This breadth of experience allows me to enhance cloud-based solutions and manage complex infrastructure configurations effectively. In my most recent project, I led the automation of the deployment process for Tanzu Kubernetes Grid for vSphere (TKGm) across multiple locations. By developing a PowerShell-based pipeline, I simplified the creation of development and production clusters, incorporating options for both horizontal and vertical scaling. This flexibility enabled the organization to seamlessly adjust to changing demands. The pipeline also included features for effortless cluster deletion, ensuring resource optimization and cost efficiency.

    • System Service Engineer
      Nov 2021 - Oct 2022 · 1 yr

      L3 Cloud Support the full project life cycle- to include any consulting, discovery, analysis, architecture, design, documentation, building, migration, automation and production-readiness activities. •Produce high-quality technical design, build and procedure documentation. •Support project engagements, work collaboratively with other team members, communicate effectively, and foster team success. •Maintain Cloud (hybrid) platforms (VMware, AWS, Azure, KVM, Morpheus) •Maintaining and creating new scripts to automate daily tasks. •Produces automation and tooling solutions which includes scripting and automation of production deployments and tools. •Microsoft, Linux, VMware, Azure and AWS product support •Support on Virtualization and Cloud products •Creating internal projects to improve processes or operations. •POC and new product procedures

    • Senior System Engineer
      Jun 2009 - Oct 2021 · 12 yrs 5 mos

      Monitor, maintain and perform upgrades of VMware and vCloud infrastructure across our global Datacenters, this consists of: +-100 ESXi hosts, Currently running 6.5 Hypervisor 2 vSan Clusters consisting of +- 30 ESXi Hosts 3 vCenter appliance’s 3 NSX Instances 3 vCloud Site 7 Tintri units 2 infinidat's 7200 Virtual Machines Other areas I had a Role inbut not limited to.. Automation with PowerShell / PowerCLI scrtips with vCloud / vCenter APIs Configure Big-IP F5 connection with header redirect Managed a Load and Performance Service, producing 50 scalable Mentor others within the team Administer, configure and update the defined set of systems Certified in RHCSA VCP 6.5 DCV VCP-Cloud MCTS MCSE

  • + Administer, configure and update the defined set of systems at Ocean Wave
    Sep 2008 - Mar 2009 · 7 mos

  • TECHNICAL SUPPORT at Euler Hermes
    Apr 2007 - Aug 2008 · 1 yr 5 mos