United States
• Led the first foundational research project on Microsoft’s Advanced Deployment Guides (Wizards) using the Jobs to Be Done framework, insights yield a journey map with users’ pain points, resources, and goals at each phase. • Identified the focused user groups for this project, grouping yield emerging personas and behavioral data • Collaborated with stakeholders to identify and prioritize business goals and to manage expectations, research recommendations guided stakeholders in making business decisions and next steps • Navigated the project through security compliances and adapted to changes in project requirements and resources • Delivered an in-depth discovery document, a key topic deck, and a heuristic evaluation report
• Instituted bi-weekly unmoderated Usertesting usability tests and weekly HotJar analysis • Utilized a mixed-method research approach strategically throughout the product life cycle to identify product opportunities, discover user painpoints, and answer business questions • Translated research findings into actionable business recommendations and presented results in an engaging and creative manner • Spearheaded the Trust project that included a series of in-depth user interviews, surveys, market analysis, and competitive analysis, resulting in a Trust roadmap that consisted of progressive changes in user experience, outreach lifecycle, and social media that improved company reputation, user engagement, and the Net Promoter Score • Identify market trends and evaluated product value in the early stages of 3 products, insights informed stakeholders of user needs, fueled ideation, and refined product specs
• Spearheaded the rolling research program through iterations that included project scope, design, execution, synthesis, and socialization, the program increased research speed and insights • Promoted stakeholder engagement in user research by initiating a research channel and a monthly research share-out series that included over 200 cross-functional partners from the design, product, and engineering • Acted as the research expert and point of contact for the Core Platform team by planning and executing end-to-end research projects across multiple products, research findings contributed to the research roadmap and design implementations • Built the core team's annual research roadmap with partners and stakeholders that included multiple stages of research goals and priorities
• Planned, executed, synthesized, and shared end-to-end user research projects including user interviews, usability tests, and surveys for Boulder product • Collaborated with marketing, product, design, and engineering teams to ensure project partners were engaged throughout the research process • Developed a consistent UX research process that includes a research request form, notes template, research plan template, and presentation template to ensure all research is effectively conducted and documented • Initiated the inclusion of customer experience and accessibility design in business plans and research