Istanbul, Istanbul, Türkiye
Having successfully managed multiple large-scale digital transformation programs as well as built and led top-performing teams servicing businesses globally, my expertise is extensive and highly unique: As the Global Director of Commercial & Corporate Solutions at pladis and YILDIZ Holding, I ensure all enterprise solutions used to support business operate and can be enhanced at a high level of quality, security, and availability, working in concert with the pladis IT Shared Services, external provider teams, as well as cross-functional teams. I have been also tasked with developing the strategies and initiatives needed to successfully implement the digital transformation within my organization. I have the proven ability to provide senior leadership in establishing IT strategy, goals, and priorities for large and small companies. Key strengths include ERP & Logistics Program and Project Portfolio Management, enterprise software agile development, enterprise application integration, business process management (BPM) & collaboration tools implementation and development, and creating a culture and work ethic that will maximize efficiency and team performance in the organization. Impacting corporate profitability, productivity, and competitive performance through skillful alignment of technical resources with enterprise mission is one of the many ways I served an instrumental role in the success of my past and current employers. As an innovative senior executive with more than 25 years of combined experience in the technology services, logistics, retail, and FMCG industries, I have led and planned IT infrastructures, software solutions developments and deployments, and strategic operations. I offer extensive experience in working with Marketing, Finance, S&OP, Supply Chain, Procurement, HR, SQSE, Manufacturing, and R&D business units orchestrating the entire organization’s efforts and leading IS functions in multinational and multi-cultural environments, delivering high-quality technology solutions for the business on-time and on-budget.
As part of Gratis Executive Committee, the CIO and CDO of Gratis is committed to: o Partnering with the business to manage, transform, and deliver a broad spectrum of commercial and corporate solutions, accountable for all IT systems and supporting technologies in all (700+) locations of Gratis, including ERP, WMS & Optimization Solutions, Cashier Systems (700+ Stores), Business to Business (B2B), Business to Customer (B2C), e-commerce, fulfillment, product catalog management, Supplier Relationship Management, Customer Data Platform (CDP) and Customer Analytics, Marketing Tools, Campaign Management. o Manage datacenter services, network data services, network voice services, perimeter security services, enterprise security services, client services,. Achievements: Finalized planning Gratis Digital Transformation Journey to support Gratis Omni channel strategies and Gratis Omni Channel Transformation Program (Venus) business requirements. CDP / CRM / Campaign Management / Contact Center, Digital Commerce (Gratis.com) and Gratis Mobile app Implementation and IT Infrastructure renewal projects are all initiated before the end of 2022 to be delivered in 2023. Successfully delivered: o NextGen “Gratis.Com” Digital Commerce (SAP Hybris – Jun 2023) o Gratis Mobile App (Retter.io via AWS) (Jun 2022) o Gratis Mobile Devops (CI/CD) via AppCircle (Aug 2022) o Gratis CRM & Campaign Management (MS Dynamics) & Customer Analytics (SAS Viya) (Aug 2023) o Gratis NextGen Cashier Solution (Pilot Completed) (Rollout in 2024) o Gratis NextGen Warehouse Management Solution Renewal (Körber Advantage One) (Nov 2023) o Gratis Dynamic Route Optimization & Load Tendering (Optiyol) (Oct 2022) o Gratis NextGen SOA (SoftwareAG Weblogic ESB & API Management Tools) (Jun 2023) o SAP Fiori (Business Process Management) (Sept 2022) o SAP GRC (User Rights Management) Implementation Project (Jan 2023) o SAP Success Factor Implementation Project (Employee Center, Learning, Performance Management)
Achievements: - Directed re-organization of shared Commercial Solutions IT Services under 4 domains - Delivery of YH digital transformation initiatives globally for all YH companies: Digital Assets Management & e-commerce & B2B : ▪ YH B2B Portal (pladis TR, pladis SA, İstanbul Gıda - Sales) ▪ YH CMS (Web Content Management) Platform (YH - Marketing) ▪ e-commerce PIM (Product Information Management) Platform (pladis Global, e-star, Kerevitaş, Besler, Marsa - Sales) ▪ planet, Packaging & Creative Assets and Processes Management (YH Global - Marketing) ▪ Inveon Bizim Toptan e-commerce (4 channels) (BTS - Sales) ▪ Alegra – Magento e-commerce (Godiva TR - Sales) ▪ CepteŞOK (Şok - Sales) ▪ Ideastars, Ideation Program (YH Global - HR) Sales Force Effectiveness & CRM : ▪ Salesforce CRM, BizimToptan / G2MExper (YH TR - Sales) ▪ Sales Force Automation – e-commerce (pladis Global - Sales) ▪ Warehouse Management System (40 Distributors) (pladis TR - Sales) ▪ Dynamic Route Optimization (pladis TR - Sales) Business Process Management & Collaboration : ▪ EBA2Synergy Digital Transformation Program (YH Global - All) ▪ Smart Expense Management (YH Global – Finance & HR) Special Projects : ▪ MBSYILDIZ - Contact Center (YH Global – Sales & Marketing) ▪ Keops, Syndication Credit Management (YH TR - Finance) ▪ GLAS (YH Global - Legal Affairs) ▪ e-capex roll outs (pladis Global – Finance, Procurement) ▪ platin, Stage-Gate Product Innovation Processes Management (pladis Global - R&D, Marketing)
Achievements: Directed the Application Rationalization (Electra) Programme for pladis: - Finalized the global applications inventory (200+ apps) and a 2 years application rationalization strategy for pladis UK & Europe & TR & MENA & CA & SA regions developing pladis global roadmap for Electra Programme - Sales force automation solution roll outs in Nigeria and India pladis operations - Directed and successfully delivered digital transformation projects for pladis UK & Europe migrating/retiring 31 Google applications utilizing pladis global service towers made of best of breed business solutions. - With the successful retirement of the United Biscuits’ Google Platform (utilized by 6000+ active users), a continued total OPEX savings of £1M per year have been achieved. Globally delivered Pladis digital transformation initiatives for Godiva, McVitie’s and Ülker brands: - pladisProjects, Phase-Gate Project Management (global - Finance, Marketing, Supply Chain, IS, R&D, P2M) (IDC, Manufacturing - Best Enterprise Transformation Project Awards winner) - ExCom, Digital Board Books Management (global - Executive Committee) - Finance Services, Level of Authorization Management BPM (UK & ex-United Biscuits companies - Finance) - Code of Conduct (global - HR) - S&OP Services (UK & ex-United Biscuits companies - Sales, Supply Chain) - SQSE MIS (global - Safety, Quality, Security & Environment) Quality Documents Management, Crisis and Incident Management, Supplier Value Management and Development, Supplier Audit Management, - Workplace by Facebook for 18000+ pladis users (global) - HRG TMS, Travel Agency and Online Booking Management Platform (global)
Responsible for the management of technology and infrastructure operations of pladis Global Turkey / MENA / CA region serving 8000+ Users and more than 100 group companies such as: Datacenter services, Service Desk, Cloud Services implementation, automation and operations Network Data services (LAN, WAN, Telephony, Web conferencing), Security Services (Firewall, Application, Web and Mail security, IDP, Log management, Endpoint security, DLP), Client Services (Endpoint OS provisioning, Endpoint lifecycle management, Endpoint Backup, File and Printing), Mobility Services (Mobile Device Management, Application and Desktop virtualization), Outsourcing and Vendor management Achievements: - Direct the YH MPLS expansion implementation for pladis Global MENA and CA regions - Manage the YH application virtualization infrastructure and technology renewal project - Drive the pladis Global IT Technology and Infrastructure Operations Shared Service implementation program for all technology streams (Servers and Storage, Enterprise Software including Database, Identity Management and Active Directory, Enterprise Security/LAN/WAN, Telephony, End User Computing), for the region to create a regional technology organization, integrated with the worldwide solution delivery organization, to deliver end to end IT services for all affiliates within the region.
Achievements: Re-constructing and combining services on application platforms to form new service towers - YH Connected Employee Mobile (http://mobiliz.biz) (Winner of Stars Of the Year 2015 Innovation Prize) - YH BPM Platform (e-capex, e-mutabakat, e-marketing, e-R&D, IdeaStar) - YH Innovation & Product Development Management Platform - YH Enterprise Application Integration Management Platform - YH Bank Monitoring System - YH vSRM Platform YH service towers’ technology upgrades and DR scenarios implementation, documentation and tests to ensure business continuity. Job description: ▪ Responsible for the management of Commercial & Corporate IS solutions development, support and continuity function (15 FTE Internal, 23 FTE Outsource) (Organization: 1 IT Group Manager (Sales Force Automation for Ulker National and International Sales Organizations), 6 Project Managers (SFA, Business Intelligence, Software Development, Business Solutions PMO), 15 software programmers, 1 System Analyst, 4 application support specialists, 2 Call Center Staff, 6 Business Intelligence Specialist) providing services for 120+ YH companies.