Bridgwater, England, United Kingdom
✨ Final year BSc Biological Sciences (Zoology) student at Cardiff University (predicted 2:1)✨ I am a hardworking and passionate individual with a strong commitment to animals and conservation. Over the past decade, I have gained experience working with a variety of animals, from livestock to domestic pets, and I frequently volunteer at cat shelters. I have also worked with diverse groups, teaching martial arts and integrating these skills into my studies. I am proficient in R-studio and Vortex, and I’ve had the privilege of conducting in-situ research in Borneo, Malaysia, where I studied species such as Pangolins and Pygmy Elephants. I am currently seeking graduate opportunities that focus on working with animals, particularly in conservation strategies both in- and ex-situ.
I provided exceptional customer support in a high-volume call center, promptly addressing inquiries, resolving complaints, and ensuring customer satisfaction, which contributed to 100% of rooms being sold. I established and maintained strong relationships with customers through active listening, empathetic communication, and tailored solutions, resulting in a 50% rebooking rate. Additionally, I collaborated with cross-functional teams to identify and implement process improvements that enhanced customer satisfaction and improved the residents’ day-to-day experience.
I served up to 200 customers daily, offering personalized menu recommendations to enhance their experience. I memorized and promoted seasonal deals, which boosted seasonal sales by 25%. After being promoted to supervisor, I took on responsibilities such as resolving conflicts, which contributed to increased customer satisfaction. I also provided clear instructions to team members and followed up to ensure tasks were completed to a high standard, resulting in audit scores of 75-80%.
I demonstrated the ability to work well under pressure, both following and giving instructions to other staff members while serving over 250 customers daily. I gained the skill to execute orders from ideation to completion, adapting recipes to accommodate 2-3 customer modifications. Additionally, I maintained a clean environment for all customers, contributing to the implementation of quality assurance procedures and protocols.