Vancouver, British Columbia, Canada
Two years of Financial Services Representative banking experiences. Three years of office assistant and customer service experiences. Two years social work experiences, and more one year of tutoring experience in a university. My educational background is in Master of Education, Teaching English as a Second Language, and bachelor’s degree majoring in Social Work. I am always well-known as a fast leaner with great communication skills and sense of responsibility, and I am open to learn different applications.
1. Performance exceeded FSR job duty expectation. Actively identified and recommended products and services based on members’ banking activities and needs. Continued exceed sales targets, especially in successful investment referrals. 2. Proactively supported Senior FSR in resolving members’ issues, new staff training, junior FSR coaching, and end-day balancing. 3. Accurately processed registered and non- registered products opening and daily transactions. 4. Enhanced members’ banking experiences by introducing diverse banking tools like online banking, Vancity App, Manage My Visa Card, the Appointment booking tool, and ATM. 5. Supported call centre, answered member calls.
1. Maintained a close and effective communication with vendors and customers. Connected the head office to the staff in the plant. 2. Monitored and supervised staff in production to ensure the effectiveness, efficiency, safety, and high quality. 3. Scheduled and participated in interviews, selected the suitable applicants for different jobs. 4. Improved training modules and coordinated staff training. 5. Reviewed and maintained supplier documents including letter of assurance, SDS sheets, risk analysis, audit reports, invoices, and certificates. 6. Problem solving with an analytical mindset, multitasking to come up with unique solutions. 7. Managed company database system (created, updated, and entered data).
1. Presented interactive workshops to customers in English, Cantonese, and Mandarin. Increased customers' interests in the company and the products. 2. Provided professional sales service through effective communication by identifying their needs and interests. Broke 2019 sales record. 3. Train new employees with professional sales techniques. 4. Conducted data entry, document filling and scheduling tours and sales schedules.
1. Observed different levels of ESL classes to learn from experienced ESL teachers about class activities, course organization, and class management. 2. Taught in ESL class (Level 2 Pre-Intermediate Integrated Skills) twice a week, planed the lessons and applied a variety of teaching methodologies. 3. Based on students’ reactions, performances, and feedback, kept improve the course design and lesson plans.
1. Assisted in staff hiring and training, maintained staff files, records, and confidentiality. 2. Provided supportive counselling to clients with social work techniques to evaluate their situation including their needs and suitability. 3. Connected clients to the corresponding resources. Arranged follow-up sections to evaluate the outcomes. 4. Assisted in coordinating community events like lectures, galas, and donations.