Buffalo, New York, United States
• Address all skin care concerns and answer all product questions from Clients. • Exceeding client retention goals weekly, while exceeding product sales. • Provide excellent service by performing peels, facials, microderm abrasion and educating Clients on home skin care.
• Drive retail sales through in store selling and events while building strong brand awareness. • Coach and train the store sales team on product knowledge. • Execute and maintain merchandising and visual standards.
Ensure team executes operational excellence by engaging customers, providing a high quality experience and building relationships. Monitor sales goals and drive productivity to reach financial revenue benchmarks. Lead implementation of promotional strategies and measure success and trends to increase awareness and fiscal growth.
Was directly responsible for monthly growth of 15% year over year. Trained new staff members as well as provided coaching to the team to grow sales and increase customer service levels. Identified opportunities to drive traffic into the store through marketing, community outreach, sampling and launches.
Increased store growth by achieving monthly and quarterly store goals on a regular basis. Directly managed the store opening and closing while creating daily store plans. Managed the store hiring process by monitoring current staff performance and hiring new staff as needed.