Netherlands
Managed the end-to-end B2B order fulfilment cycle and streamlined cross-departmental communications to ensure smooth supply chain operations. Key Responsibilities & Achievements: Order & Invoice Management: Processed B2B orders, demo requests, and purchase orders while accurately issuing commercial invoices, proforma invoices, and packing lists. Supply Chain Coordination: Served as the central point of contact between salespeople, international factories, warehouses, and B2B clients regarding lead times and forecasts. Inventory Resolution: Proactively resolved stock discrepancies and managed the end-to-end returns and replacements (RMA) process to maintain high customer satisfaction.
Oversaw warehouse administration, inventory tracking, and shipping logistics to optimize daily retail and e-commerce fulfilment. Key Responsibilities & Achievements: Inventory Control: Logged and received incoming stock into the system, ensuring 100% data accuracy and executing inventory transfers between departments. Quality & Logistics: Conducted thorough quality assurance checks on incoming items and coordinated with courier networks to book and track shipments. Order Processing: Efficiently processed daily customer orders and handled returns streams to minimize processing backlogs.
Maintained strict quality control and logistical readiness in a fast-paced urban farming production environment. Key Responsibilities & Achievements: Quality Assurance: Inspected, sorted, and prepared delicate herbs and edible flowers under tight deadlines to meet high-end commercial delivery standards. Logistics Preparation: Packaged and staged products for immediate shipment, ensuring optimal temperature control and transport compliance.
Coordinated inbound inventory flows and executed high-volume e-commerce order fulfilment within a fast-paced automated distribution center. Key Responsibilities & Achievements: Systems & Data Entry: Accurately booked incoming commercial goods into the Warehouse Management System (WMS) to maintain real-time inventory tracking. Inventory Replenishment: Managed stock rotation and replenished pick faces to eliminate operational bottlenecks and optimize warehouse efficiency. Order Fulfilment: Executed precise order picking and quality checks under tight time constraints to ensure on-time delivery metrics were met.
Delivered high-volume B2C and B2B customer support, resolving complex technical and administrative inquiries while maintaining high satisfaction scores. Key Responsibilities & Achievements: Multitasking & System Navigation: Simultaneously utilized multiple internal databases, CRM systems, and ticketing tools to diagnose and resolve client issues in real-time. Cross-Functional Collaboration: Partnered closely with back-office and technical departments to fast-track issue escalations and streamline service workflows.