Santa Cruz, California, United States
Github: https://github.com/etvinh
Professionally represented UCSC by engaging in positive interactions with prospective students and families on tours and events. Provided extensive knowledge of UCSC as well as addressed difficult questions from students and families. Managed tours scheduling and guest check-ins on Slate and taught co-workers how to use the software.
Effectively walked members through the sign up process creating a smooth and easy experience. Handled rejections effectively, using empathy and creativity to keep conversations going and address concerns. Brought weekly new member count up by about 20%. Pitched to people of various backgrounds by establishing good rapport and providing compelling arguments.