Seattle, Washington, United States
University of Washington graduate with a track record of scaling consumer tech and hardware portfolios. Currently working as a Vendor Manager for Consumer Electronics categories at Amazon, where I lead strategic relationships with some of the most recognizable brands in tech. I’m responsible for driving business growth, managing profitability, and ensuring our customers have access to a best-in-class selection of products.
• Conducted 15+ interviews for the selection of candidates to fill consultant positions • Led a team of 4 consultants working for a non-profit organization focusing on education equality in over 12 countries • Managed the development of various marketing campaigns to strategically target the Gen Z population
• Performed troubleshooting, diagnosis, and repair on iOS and MacOS hardware and software for an average of 50 customers per month • Assessed customer needs in order to provide relevant solutions • Maintained an average customer service rating of 90% or higher in a fast-paced environment
• Supported retirement plan project by analyzing employee data of over 90% enrollment and built 9 Tableau visualizations for balance projections • Created a comprehensive inventory spreadsheet including benefit programs for 50 countries and various attributes for the Global Benefits team • Partnered with a strategic vendor to build out streamlined processes for upcoming financial benefit programs exclusively for the Retail Business Group • Analyzed 25 global government policies on employee voting time off rights and evaluated issues around voter turnout resulting in a new time off policy • Built out and delivered a Keynote presentation to the VP of Finance and the Director of Global Benefits on my work projects and accomplishments
• Worked alongside retail representatives to boost sales by enhancing product presentations • Maintained organized, presentable merchandise to drive continuous sales by over 850k in the 2019 FY, with over 40% insurance coverage • Consistently delivered exceptional customer experiences by making a personal connection with each individual and providing solutions