Ethan Hicks

Internal & Executive Communications | Change Management | Driving Alignment & Adoption

Detroit Metropolitan Area

About

I’m a strategic communications professional focused on IT and operations, partnering with leadership to translate complex initiatives into clear, actionable messaging that drives alignment and adoption. My experience includes executive communications, change management, and enterprise-wide content strategy.

Experience

  • IT & Operations Communications Specialist at Flagstar Bank
    Jan 2025 - Present · 1 yr 6 mos

    • Develop and deliver internal communications supporting IT and operations initiatives, improving alignment and clarity across cross-functional teams • Partner with leadership to support executive communications, translating complex organizational updates into clear, actionable messaging for employees • Create and manage multi-channel communications (intranet, newsletters, email) to increase awareness and drive adoption of enterprise initiatives • Support communication strategies for change initiatives and system rollouts, helping ensure smooth adoption and consistent messaging across the organization • Collaborate cross-functionally to align messaging with business priorities and maintain consistency across internal communication channels

  • Employee Relations Coordinator at United Wholesale Mortgage
    Feb 2024 - Jan 2025 · 1 yr

    • Supported HR offboarding processes with a focus on employee experience, ensuring smooth and compliant transitions across voluntary and involuntary separations • Conducted exit interviews and supported employee relations specialists with employee conversations, gathering insights to inform HR processes and employee experience • Managed updates to employee assignments within the performance review process, partnering with the Leadership Development team to ensure accuracy and consistency of leader metrics • Leveraged HRIS platforms (UKG, ICIMS, Qualtrics) to support HR operations, data tracking, and process efficiency

  • Leadership Development Intern at United Wholesale Mortgage
    May 2023 - Aug 2023 · 4 mos

    • Contributed to the development of an internal communication strategy for the Leadership Development team to improve team alignment and collaboration • Collaborated with People Data leadership to support employee voice initiatives, helping promote transparency and open dialogue across the organization • Supported employee engagement efforts through event and fundraising planning, and partnered with instructional designers on content for leadership development programs