Los Angeles, California, United States
Bilingual EMT and Health Coach with 9+ years of experience in emergency medicine, patient advocacy, and community health. Skilled in patient assessment, motivational interviewing, and care coordination across diverse populations. Experienced with EMR systems, data documentation, and HIPAA compliance. Committed to advancing public health equity through compassionate, efficient care.
Provide care and transport for sick and/or injured patients in emergent and non-emergent settings. On patient contact I obtain vital signs, evaluate for patient orientation & level of consciousness, perform primary medical assessment, and, when appropriate, perform detailed rapid trauma assessment. Assist Paramedic / Nurse partners by attaching cardiac leads (4 and 12), blood pressure cuff, SpO2, and temperature probes to patient for monitoring on transport. Assist in checking blood glucose, spiking IV bags, packaging patient for transport, and provide patient treatment within EMT scope of practice. Thoroughly document patient care reports to be in compliance with insurance billing practices and HIPAA rules of privacy. BLS certified, LADOT Ambulance Operation Certified, CPR/AED Certified, Mandated Reporter.
Under the direct supervision of the Legal Director, the Intake Coordinator: -Instructs JD interns on proper intake protocol, referral/information delivery, motivational interviewing, issue spotting, and the use of organization's Legal Server. -Persistently monitors all potential client inquiries; follow-up with proper referrals and updates logs/reporting systems. -Establishes relationships with community via Know Your Rights (KYR) presentations (conducted in English and Spanish) -Liaison between Legal Server and organization. Troubleshoots server, makes necessary updates, and creates new server profiles for incoming Pro Bono attorneys. -Helps prepare clients for Asylum Interviews, translates documents to be submitted with Asylum application, and serves as interpreter during Asylum Interviews.
Under the direct supervision of the Office Manager, the Administrative Coordinator: -Serves as first point of contact for potential and existing clients; answers/screens calls; maintains waiting and meeting areas. -Provides support via maintenance of policies and procedures; organizes office activities; keeps stock of necessary office supplies. -Assist in administering office accounts, balances petty cash log and administers petty cash to client(s) and staff. -Demonstrates the use of computer software; resolves computer related issues within area of expertise; acting liaison to technical support consultant (Alternative Technologies) for major computer issues -Updates company website and acting liaison to web consultant (Design Action Collective) -Maintains and updates administrative/client files as appropriate. Ensures that files are properly stored and/or digitized. -Assists attorneys with court filings, document translation, document redaction, and in person interpretation services. -Schedules routine maintenance for office equipment (copier machine, water cooler, air system, etc.) -Created organization's 2016 Annual Report
The Alameda County Health Coach Program pairs patients with a language-concordant health coach for six months following an Emergency Department (ED) visit. The program aims to reduce subsequent ED visits, increase primary care physician visits, increased medical-adherence, increased self-management, and to positively impact patient health outcomes via health coach support and advocacy. Health coaches act under the direct supervision of Dr. Jocelyn Freeman-Garrick and Dr. Berenice Perez. As a Health Coach, I : -Received training in self-management support, motivational interviewing, and building attainable health goals with patients. -Provided health education on Diabetes Mellitus and Hypertension in both Spanish and English -Helped patients understand the importance of medical-adherence and/or medical-reconciliation; answered basic questions about their medication interactions, frequency of use, and how to get refill prescriptions. -Served as advocate by accompanying patients to primary care visits, providing emotional support resources, provided resources to medical benefit, connecting patients with medical-insurance specialists, and, in some cases, provided referrals to legal services providers in their area. If patient was not able to visit ACHCP office, health coaches would conduct home visits. -Use Emergency Medical Records to determine eligibility for study and enroll patients after informed consent has been established. -Mandated Reporter
As Senior Supervisor, I : -Provided quality customer service and assistance to gym patrons; answered questions and settled disputes around customer relations policy and procedures; provided low level security services; appropriately de-escalated routine conflicts or confrontations between guests. -Served as point person to event planners; provided assistance with set-up and teardown of event booths/materials. -Liaison to the Berkeley Police Department; consulted with PD for more complicated guests conflicts and/or confrontations; Mandated Reporter. -Ensured the smooth opening and closing of Recreational Sports Facility, while supervising a team of 6 people on any given shift. -Took stock of gym equipment and submitted maintenance requests when necessary.