Los Angeles, California, United States
[ Director of Project Management | PMO | Chief of Staff | Business Operations & Strategy ] As a Director of Project Management, Lead of the Program Management Office and Chief of Staff, I led global operations and implemented strategic initiatives across the US, EMEA, APAC, and Latin American markets. Recently, as Chief of Staff to the CEO and Lead PMO, I structured business approaches aligning with EU’s individual market and reduced administrative, labour costs by over 12+% through effective negotiation of pricing and fees. In Business Operations and Development, I designed processes that boosted sales and introduced innovative solutions for banking branches, enterprise mobile services, and biometrics, while enhancing features and safeguarding project interests. Previously, as a Senior Consultant and Business Analyst, I provided strategic insights and developed new business models for branch innovation and mobile banking. Recognized for my leadership and collaborative skills, I consistently excel in achieving consensus among diverse stakeholders to meet objectives.
• Building strategy and planning on BU/Company-wide for new business opportunities • Developing partnership-based business models / roadmaps and use-cases • Analyzing market and customers’ as-is / Providing to-be business model and processes • Building up an Asset Structures to generate more businesses with similar models. • Serving as a lead Quality Assurance and Compliance of customers’ e-commerce systems.
• Slashed administration and labor costs 12+% by negotiating pricing and fees from partners’ agreements • Hired over 50 individuals for 6 scrum teams within 6 months to build up new organizations • Developed on/offline training courses for project members like PMs, BAs, Developers etc. • Organized new teams to provide Samsung Electronics’ 7 Subsidiaries with new sales model for their new e-Commerce platforms • Structured team governance for projects of 7 individual Subsidiaries • Conducted quality assurance of all deliverables aligning with the 7 Subs’ governance teams • Setup Center of Excellence in Poland to support EU e-Commerce and Marketing business • Launched e-Commerce Platform of 7 Central Eastern European Subsidiaries • Demonstrated business models supporting Subs’ e-Commerce platform implementation • Developed / Presented / Launched integrated new operations model to 12 EU Countries • Reviewed / Confirmed MOU and Master Service Agreements focusing on alignment of business scope and budget for customers / partners for over 12 individual countries • Conducted every single regular meeting with over 10 stakeholders & executive board to develop, address agendas as a Chief of Staff to President • Developed strategic approaches aligning with the President for new business opportunities • Built up individual BU’s business direction based on HQ and the President’s viewpoints • Planned / Drafted offering decks to present at global conferences such as CES / MWC
• Conducted 3 EU Countries’ PM of global e-Commerce platform with new operations model • Analyzed market and customers’ as-is / Provided to-be business model and processes • Analyzed e-Commerce market to select good fits focusing on clients’ business directions • Conducted technical evaluations leading engineers team to decide purchasing partners’ source code of e-Commerce platform and Contents Management System • Built strategy and planning on BU/Company-wide for new business opportunities • Handled MOU/Master Service Agreements for clients, partners and business opportunities • Developed partnership-based business models / roadmaps and use-cases for e-Commerce • Developed pricing structures / product portfolio for company owned e-Commerce platform • Developed assessment tool-kit and Organized assets for e-Commerce • Demonstrated / Presented HQ business and supporting Sub’s business development
• Supervised and managed business development and operations with Company-wide view • Developed business models and use-cases on biometrics and mobile enterprise solutions • Built Strategy and Planning for new business opportunities • Developed business models, use-cases, pricing structure, product portfolio of e-Commerce, biometrics and mobile payment solutions • Developed for company owned e-Commerce platform • Handled partnership-based service strategies for B2B /B2C mobile • Presented as a Key-speaker representing company at partners’ forums such as Oracle in Las Vegas, IBM Conferences in San Francisco, Korea Post in Bali and NAVER sessions in Seoul
• Expanded teams and business areas for banking and public industries based on SVP’s view • Developed HR training curriculums based on HQ’s guidance aligning with the local culture • Incubated team members with HR training curriculums in the capacity building • Setup workflows and processes to manage business opportunities between HQ and Sub • Built up engineers, sales reps team and Trained all members under developed workflows • Conducted projects to open 17 branches of No.1 banking in the U.S. with a new branch model to provide cozy places to customers coming in branches • Conducted PoC with innovative devices for future restaurant with No. 1 Franchise • Developed / Evaluated partnership-based Enterprise B2B2C mobile business model • Developed business cases and opportunities with collaboration models for banking and government customers of the U.S. • Developed bundled offerings with mobility services for public and government customers • Developed product portfolios met with high-security standards for the U.S. government • Led / Conducted communication channels to adopt customers’ requirements to mobility services and solutions • Managed every business opportunity to see whether it could generate concrete revenue • Restructured co-work relationships between business and legal team • Monitored / Reviewed resource plans and billings with an accounting team to see whether they could be processed in a timely manner • Approved / Validated contracts whether or not they had business risks • Closely worked with HQ and the legal team to review service agreements and work orders
• Led / Provided IT strategic plans and big pictures for customers • Led Task Force teams / proposal teams to design branch innovation models for banks • Delivered consulting projects’ outcomes for B2B / B2C mobile banking and marketing • Researched new innovative technologies / Conducted Proof of Concept of banking apps to support management’s decision to transit current applications to the right path • Participated in SDS internal incubation lab as a mentor / Developed innovative business models with Yonsei University students
• Led projects and proposal teams to create the strategic planning for customers requesting their big pictures for the next 3 ~ 5 years of then current systems • Developed new businesses regarding the mobile banking system and the next generation system for banking, securities and insurance