Santa Marta, Magdalena, Colombia
I'm a professional with 2+ year of team leadership experience and 3+ years in quality control and operations management, all in remote, bilingual environments. Most recently, I led a team of 40 Declaration Editors at a U.S. immigration law firm, where I reduced a backlog of 1,300+ cases by 75% in 5 months, improved quality standards by 90%, and managed pipelines of 150+ cases daily. I'm detail-obsessed, process-driven, and I genuinely enjoy finding the root cause of inefficiencies , then fixing them for good. My background in Architecture sharpened my analytical thinking and gave me a natural instinct for systems and structure. Currently open to remote opportunities in operations management, and process improvement with U.S.-based or international companies. Feel free to reach out!
Led a team of 40 Declaration Editors, overseeing daily operations, workload distribution, and performance to ensure timely and high-quality case delivery in a fast-paced legal environment. Managed high-volume case pipelines of 150+ cases daily, prioritizing workloads and implementing structured workflows to significantly reduce backlog and improve overall team efficiency. Conducted quality control reviews to ensure accuracy, consistency, and compliance with legal standards. Tracked team performance through KPIs and daily metrics, identifying gaps and driving process improvements to increase productivity and maintain high approval standards. Achievements: • Reduced backlog by over 75% (from 1300 to 300 cases) within 5 months through workflow optimization and task prioritization • Managed 150+ cases daily across a team of 40, ensuring consistent delivery and adherence to deadlines • Improved overall quality standards by 90% through structured quality control processes and team coaching • Developed performance reports and dashboards in Litify, using data analysis and Excel tools (including macros) to support decision-making and improve operational efficiency
Managed and reviewed immigration case files across VAWA, and Adjustment of Status matters, ensuring accuracy, completeness, and compliance before attorney submission Reduced document error rates by 20% by identifying recurring issues and standardizing the review process Conducted review of FOIA documents to support case development, ensuring all relevant information was accurately reflected and aligned with legal requirements. Worked closely with legal teams to ensure declarations met required standards and were aligned with case strategies, contributing to efficient case progression and timely submissions. Achievements: • Managed and reviewed over 60% of approved immigration cases, contributing to a 95% approval rate and ensuring all deadlines were consistently met • Reduced document errors by 20% by streamlining the review process and improving quality control practices • Improved overall efficiency by maintaining consistency and accuracy across high-volume case reviews
Performed quality assurance reviews in a high-volume operational environment, ensuring compliance with internal standards, procedures, and service guidelines. Monitored processes and evaluated performance to identify errors, inconsistencies, and areas for improvement, supporting overall operational efficiency. Analyzed quality trends and recurring issues, providing feedback and recommendations to improve accuracy, consistency, and adherence to established standards. Collaborated with team members and supervisors to reinforce quality expectations and maintain high levels of performance across operations. Achievements: • Conducted 70+ quality reviews weekly, ensuring adherence to internal standards and operational guidelines • Maintained over 95% compliance with quality and service standards • Reduced recurring errors by approximately 25% through trend analysis and targeted feedback • Supported process improvements that increased overall efficiency and consistency across operations