Costa Rica
How I can contribute: Cloud services enthusiast and Project Manager with growing experience in the field and consistent eagerness towards learning. Continuous involvement with IT projects of software development, management throughout their whole life-cycle using agile methodologies in fast paced environments. Knowlegde about the Cloud business (Azure, AWS, Google Cloud), familiar with the different products and services provided by Microsoft Azure & Microsoft365 from a technical consulting sales and support perspective. Daily involvement with Partners and end customers, tailoring and explaining how cloud services could benefit and enhance their business. Aptitudes and skills: 1. Customer oriented 2. Team player 3. Assertive communication 4. Project management 5. Azure Savvy 6. Fast & continuous learner 7. Adaptability readiness
- Internal contract processing & setup for NORAM customers - Trigger invoicing cycles on a monthly and on-demand basis - Process improvements & documentation
- Overview of the Copilot Envision portfolio to increase customer readiness and early adoption of Copilot in multiple scenarios. - Implementation of AWS Amazon Connect projects to enhance contact centers within the customer´s environment. - Ownership of Flexera & Snow Implementation projects and Maturity diagnostics/assessments. Conducted weekly internal and external status meetings with the project team (2-6 members) and the customer. - Daily work with Project Leads to ensure high customer satisfaction by fulfilling the project scope in time, quality & budget. - Management of multiple tasks simultaneously, maintaining quality while meeting deadlines. - Project & Portfolio level reporting for PMO Leadership requirements.
- Own and deliver sales quota, including number of customers closed, revenue closed and Cloud sales. - Anticipate customers’ needs and match them with appropriate products and services. - Effectively own and drive customer opportunities until successful closing by positioning the value of the Microsoft Solutions to customers, engaging both with customers and partners. - Queue Manager role to assure an adequate distribution of the technical ticket received in the Team. Involves contacting other teams to clarify requests and assign the most adequate resource.
- Parallel management of independent projects throughout their whole life-cycle. - Daily control was set for tracking and communicating progress, budget control, monitor of project members duties and external providers tasks. - Projects related to App development, Web improvements and credit/financial related workflow services.
- Hability to connect with customers, understand their problems by providing fast and successful solutions. Ease explaining steps needed to resolve a situation and facility to show empathy with challenging customers by showing solution promptness in business critical situations. - Support given in the three verticals: GQA, Billing and Accounts & Portals. - Queue Manager role, responsible for ticket assignment, distribution on a balanced way and in timely manner. - Alongside, contributions with the PMO in company projects and process improvements.
General research and investigation.