Istanbul, Türkiye
Hello there ! I am a results-driven professional with a strong background in customer service and sales I excel in understanding customer needs, implementing strategic follow-ups, and enhancing client satisfaction with my creative approach. My experience includes exceeding sales targets and leading teams in diverse environments. Holding degrees in Econometrics and Sociology, I am passionate about driving growth with the company i am working with My interests are in education, finance, commerce and data fields
Handled 30–60 inbound calls per day in a project-based call center, delivering professional customer support on behalf of Turkish Airlines. Assisted passengers with reservations, ticket changes, cancellations, baggage inquiries, and general flight information. Demonstrated strong communication, empathy, and problem-solving skills while effectively de-escalating challenging situations and ensuring a positive customer experience. Adapted quickly to different passenger needs in a fast-paced, high-volume call environment, maintaining professionalism under pressure
Dynamic and results-oriented Customer Support and Sales Manager with extensive experience in client relations, sales optimization, and problem-solving. Proven ability to manage high task volumes, develop innovative tools tailored to client needs, and deliver measurable success in reducing refunds and increasing first-sale success rates. Passionate about leveraging online learning and coding to empower the next generation, with a strong commitment to driving customer satisfaction and business growth. Successfully managed and resolved 80 to 100 client support tasks daily, ensuring high levels of customer satisfaction through efficient and empathetic communication. Conducted in-depth customer consultations, holding 1.5 to 2.5 hours of detailed conversations each day to address complex client concerns and provide tailored solutions. Developed and implemented a custom tool to address specific client needs, leveraging creative problem-solving skills to enhance user experience and streamline processes. Achieved a refund save rate of 0.30 to 0.40, effectively retaining revenue while rebuilding customer trust through proactive issue resolution. Played a key role in a special project aimed at improving first-sale success rates by handling internal installment processes, achieving a 70% to 80% success rate in converting initial sales. Collaborated across internal communication channels to identify and solve cross-departmental challenges, enhancing overall operational efficiency and client satisfaction. Utilized prior sales experience to adeptly navigate client concerns, employing negotiation and rapport-building techniques to foster long-term loyalty.
Consistently achieved top salesperson status for 9 consecutive months, sharing the top spot in other months, demonstrating a high level of self-motivation and resilience. Developed innovative tools tailored to client needs, improving the sales process and increasing efficiency, showcasing creativity and problem-solving skills. Analyzed client types and developed personalized sales tactics, demonstrating strong interpersonal skills, emotional intelligence, and a keen understanding of customer behavior. Met and exceeded monthly sales targets, demonstrating goal-setting, time management, and perseverance in a fast-paced environment. Mentored and supported peers to achieve sales targets, fostering a collaborative work environment and demonstrating leadership and coaching abilities. Worked in an international setting, collaborating with diverse teams and adapting communication styles, emphasizing cultural awareness and effective teamwork. Reported directly to the head of the department, maintaining transparency, accountability, and strong communication skills in high-level reporting.
Managed the warehouse of great deal amount of olive oil trade to business and direct customers Helped with paper work and worked closely with my manager on delivery , sales and marketing making sure of a seemless transaction between the company and the clients
Retail Operations: Selling a variety of computer parts, peripherals, and accessories to individual customers and businesses. Managing inventory, ordering stock, and maintaining up-to-date knowledge of market trends and product releases. Technical Repairs and Maintenance: Diagnosing and repairing hardware and software issues for computers and other electronic devices. Assembling custom PC builds tailored to client needs and budgets. Providing routine maintenance services, including cleaning, upgrades, and system optimizations. Organizational Management: Coordinating technical service requests from government agencies and other large organizations. Developing and maintaining contracts for ongoing technical support with corporate or public sector clients. Managing schedules, delegating tasks, and ensuring timely service delivery for large-scale projects. Customer Communication: Offering professional and clear advice on technical issues and purchase decisions to customers. Building long-term relationships with government agencies and corporate clients through effective communication and service excellence. Handling escalations and resolving complex client issues with professionalism and tact. Business Administration: Overseeing daily operations, including accounting, payroll, and staff management. Marketing the business through online and offline channels to attract new customers and retain existing ones. Ensuring compliance with local regulations, certifications, and standards for handling government contracts.