Esohe (Edebiri) Shenbanjo, MBA, Prosci

Senior Customer Success Manager (Modern Work - M365) at Microsoft

Calgary, Alberta, Canada

About

I am a dynamic, results-oriented Global Management MBA graduate with 10+ years’ multicultural, professional and leadership experiences in financial services, consumer retail and technology industries. Interested in challenging opportunities that drive strategy development and implementation in creating value at a global company. Driven by my passion for innovation, the Internet of Things (IoT) and operational excellence, I forayed into the ICT space where I am responsible for creating more personal computing, reinventing productivity/business processes, and building the intelligent cloud platform in Nigeria.

Experience

  • Microsoft (11 yrs 6 mos)
    • Senior Customer Success Manager - Modern Work
      2022 - Present · 4 yrs 6 mos

      I am responsible for driving and developing customer enablement and adoption across the entire Microsoft productivity suite (Microsoft 365) to support customers in achieving their desired business outcomes and IT goals leveraging emerging technologies that enhance their productivity (and employee) experience.

    • Senior Customer Success Manager, Modern Work
      2019 - 2022 · 3 yrs

      I worked with the Business and IT decision makers of our key Enterprise Commercial customers to drive end-user excitement and create massive adoption of Microsoft 365 usage with a focus on Microsoft Teams. I also proactively identified new workloads and expansion opportunities in Nigeria, Kenya and Morocco, that enabled customers realize value from their investments.

    • Territory Channel Manager
      2018 - 2019 · 1 yr

      In this role, I was responsible for driving new customer acquisition, incremental customer revenue, consumption, and success through the impact of the partner ecosystem in Nigeria. I also ensured partner offerings were aligned to customer requirements and that solutions were customized for business priorities.

  • Business Development Manager, International Markets at Books That Grow
    2014 - 2015 · 1 yr

  • Strategy Consultant at UVL Monogramming & Corporate Promotions
    2013 - 2014 · 1 yr

  • FirstBank (Nig.) Limited (Lagos, Nigeria)
    • Relationship Manager, Private Banking Strategic Business Unit
      2012 - 2013 · 1 yr

    • Portfolio Manager, Private Banking Strategic Business Unit
      2011 - 2012 · 1 yr

  • Head, Asset Management Operations at CardinalStone Partners Limited
    2009 - 2011 · 2 yrs