Sekondi-Takoradi, Western Region, Ghana
I help businesses turn messy operations into structured, scalable systems using ClickUp.
● Designed and implemented sales and recruitment strategies, increasing weekly recruitment rates by 85% and achieving setup goals. ● Served as the primary point of contact for 70+ Agents, proactively addressing their needs, relaying feedback to appropriate departments, and ensuring timely resolutions to enhance agent satisfaction. ● Ensured and monitored the availability and visibility of MTN Mobile Money services, increasing coverage by 60% in the Ahanta West district. ● Organized community brand activations, reaching over 400 residents per event and boosting product inquiries by 45%.
● Collaborated on developing MPOS platforms, enhancing functionality and accessibility, increasing agent efficiency by 80%. ● Conducted weekly outreach to over 100 clients, gathering feedback and escalating issues with a 95% resolution rate. ● Advanced professional expertise by attending quarterly industry workshops, benchmarking MPOS practices, and networking with 20+ professionals. ● Designed and implemented a structured data sorting process, improving accuracy by 25% and speeding up reporting timelines by 15%.