Tilburg, North Brabant, Netherlands
A committed, dynamic, innovative and result driven leader with deep and broad experience in international IT support who has managed large scale organisations in IT infrastructure operations. Creates, executes long-term vision and strategy by aligning with corporate vision, mission and goals. Initiates and manages changes focusing on customer value and internal efficiency and redevelop functions and processes that improve customer quality. Able to bring energy, enthusiasm and humor to motivate highly professional teams in the delivery of superior results and performance. Leadership | Contract Negotiations | Vendor Management | Budget Management | Outsourcing | People Management | Project/Program management | Process Management | Service Level Management | Continuous Process Improvement | Change Management | Customer and Relationship Management | Quality Assurance | Customer Service | Support Operations | LEAN | Six Sigma | Customer Experience | Net Promoter Score
We supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. That’s why everything we do starts with People. Planet. Paint. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.
Responsible for new venture integration to ensure newco has been setup according Signify’ s blueprint. Working closely together with Due Diligence team, IT Architects, global M&A team, legal, security, operational teams, security, Finance, and communications.
Driven global leader of mission, vision and strategy for global user services in Philips Lighting, with a strong focus on worldwide alignment of processes, tooling and implement standards to improve the performance and customer satisfaction. Manages the activities and personnel associated with providing support and technical services to our 30k+ employees by identifying, prioritizing and confirming resolution of reported problems with desktop, laptop, peripherals and office Print systems. Responsibilities include accountability for 250+ person support team in 7 global locations facilitating over 500k transactions in over 60 countries with industry-leading customer satisfaction.
Provides comprehensive customer support and one face to the customers and users in the region. Drives the performance and the activities of the regional User care team, the regional call center and the suppliers to provide an efficient and effective customer care service. Drives customer satisfaction in partnership with the operations team. In close cooperation with 2nd and 3rd line support ensures that services are delivered according to end-to-end business requirements and SLA’s. Prepares and executes strategic decisions on the direction and deployment of regional User care services. Proactively invokes the problem management process to initiate service improvement activities.
Provides comprehensive customer support and one face to the customers and users in the region. Drives the performance and the activities of the regional User care team, the regional call center and the suppliers to provide an efficient and effective customer care service. Drives customer satisfaction in partnership with the operations team.
Manager of a high-tech R&D IT organization, in charge of the preparation and subsequent execution of a full outsourcing program to transfer IT processes and people to an external service provider;