São Paulo, São Paulo, Brazil
Estrategista e executivo C-Level com mais de 30 anos na indústria de tecnologia, liderando operações no Brasil e América Latina em ciclos de crescimento, transformação e reposicionamento competitivo. Especialista em transformar estratégia em geração consistente de receita, estruturando visão clara, alinhando liderança e construindo máquinas comerciais previsíveis e escaláveis. Experiência em ambientes de expansão e integração organizacional, utilizando movimentos estratégicos — incluindo M&A — como alavancas de crescimento e fortalecimento de posicionamento. Vivência internacional e forte capacidade de adaptação a diferentes culturas organizacionais, conectando estratégia global à execução local. Especialização executiva em Inteligência Artificial (USP e MIT). Autor de “A Estratégia Perfeita” e palestrante sobre liderança e competitividade. Atuo como CEO ou CRO para organizações que buscam escalar, inovar e alcançar um novo patamar de performance.
Reporting directly to CEO, my responsibility is to lead Microsoft's Dedalus operation, which includes providing the customer with the best cloud solution that results in cost savings, attending executive meetings with the C-Level. Supporting the marketing team in demand-generation actions and developing solutions that can add value to Microsoft cloud solutions is also part of my job. In addition, I am also responsible for Microsoft Sales Strategy, driving Azure, Office 365 and other Microsoft Cloud Produtcs.
Leading Cloud Transformation working as a specialist resource to translate customer software requirements into solutions inspiring customers to transform the way they deliver productivity services across their organizations. Consult with Sales Teams and Sales Management on key licensing strategies and opportunities. Understand customer priorities and challenges, and map it to license offerings growing the licensing annuity business, closing deals within guidance keeping customer compliant with the Microsoft contract and increasing customer satisfaction. Responsible for audit process in the Emerging Large Account Territory I managed $95M in revenue with a positive impact in our CPE (Customer and Partner Experience). I lead the ROT Revenue on the Table Project which consists in crates control and compliance process with customer improving the governance of Microsoft agreements. Project Target $7M. I was supporting Education Territory working as Account Executive manage Education Private Large Accounts and Public Sector in São Paulo in accting.
Sr. Subsidiary Operations Manager for Brazil managing vendors in Brazil supporting 10+ Large Account Reseller and 6+ Distributors in the subsidiary across Brazil. Responsible for ensuring partner performance improvements achieving higher level of customer satisfaction and operational efficiency enabling volume licensing agreement processing in Brazil totaling $2B in yearly revenue. • Manage subsidiary sales escalations by establishing discipline with Sales teams, Account Managers and partners, proposing operational solutions for ongoing supply, programs and promotion requirements • Drive quarterly meetings with sales segments, enterprise and mid-markets, review pipeline and propose recommendation on how to manage complex deals • Monitor Customer Partner Experience (CPE) through Partner Call Downs and CPE surveys capturing customer needs and Conditions of Satisfaction (COS) • Operations liaison for sales segment SMS&P and EPG during month end close providing pipeline intelligence to processing center for capacity planning to ensure on-time processing accuracy • Implemented Partner Roadshows in Brazil and conducted Brown Bag sessions which resulted in +5% points in 2014 CPE satisfaction YoY
Workding with Partner & Field LATAM to provide operational support to Channel Partners and Microsoft Subsidiaries ensuring an efficient order-to-cash process while increasing revenue and customer satisfaction. Improved operations performance of our Large Account Resellers and Distributors resulting in a 90% green scorecard and maximum revenue processed through each fiscal period. Drove Account Management Discipline in the Partner and Field Organization resulting in high and sustained Overall Operations Partner Satisfaction. Achieved a multi-year high in Overall Satisfaction. Manage partners obtained a perfect 200 score in Account Management on the 2013 Channel Partner Satisfaction survey. Projects: Implemented the partners Operations QBR, clarify process, OPS communications, opportunity to summarize monthly meetings and provide feedback on issues collected and present and review scorecards results to the partners. Accountable for landing of all of the LATAM project in the subsidiary which include: Yoda Project, VLA Adoption, 98xvalids, Microsoft Brazil Business Plan, which consist in how Operations will be prepare to support Microsoft’s growth in Brazil.