Erin Sherbert

Director, Trailhead Content Strategy @ Salesforce | Leading AI Content Development

United States

About

I am an inquisitive journalist-turned content strategist and a storyteller at heart. I am always looking for new and creative ways to engage audiences through all content formats and channels. I have a knack for breaking through jargon and crafting a compelling read, whether the goal is to increase brand awareness, create learning journeys, or drive pipeline for business. At Salesforce, I currently lead a team of content strategists who lead content activities that make learning relevant, discoverable, and hands-on.

Experience

  • Salesforce (11 yrs 2 mos)
    • Director, Trailhead Content Strategy
      Apr 2022 - Present · 4 yrs 3 mos

      Lead a team of six content strategists who design high-quality guided learning experiences that are relevant, discoverable, and get learners hands-on with Salesforce products.

    • Senior Manager, Trailhead
      Aug 2018 - Apr 2022 · 3 yrs 9 mos

      Led the development of comprehensive learning modules on Trailhead, focusing on Salesforce admin, developer, marketing, and cybersecurity topics. By managing a diverse team of editors, I ensured the timely release of high-quality content tailored to various business roles, significantly enhancing user experience and engagement.

    • Lead Editor, Trailhead
      Jun 2017 - Aug 2018 · 1 yr 3 mos

      In my role at Salesforce, I focus on creating impactful learning content that supports users in developing essential skills. • Spearheaded initiatives to align content with user needs and industry standards. • Fostered collaboration across teams to enhance the quality and relevance of educational materials. • Utilized feedback mechanisms to refine content and improve user engagement.

  • Director of Online News/News Editor at SF Weekly
    Jan 2011 - Mar 2015 · 4 yrs 3 mos

    I branded the voice of the flagship blog at SF Weekly, “The Snitch." I wrote, edited, and curated daily stories with a mix of news and entertainment content. I wrote headlines with an emphasis on SEO and managed the blog’s social media sites, including Facebook and Twitter. I managed freelancers, reporters, and interns who contributed daily to the blog, which had 18,000 daily page views. I launched the new website for sfweekly.com and managed training and migration to the paper’s new content management system.

  • Reporter at San Francisco Examiner
    Jan 2010 - Jan 2011 · 1 yr 1 mo

    I covered Mayor Gavin Newsom, producing daily news stories analyzing legislation and policy, including San Francisco’s Sanctuary City ordinance and health care reform. I followed campaign finance for the lieutenant governor’s race.

  • Staff Writer at Metro Newspapers
    Jun 2007 - May 2009 · 2 yrs

    Wrote magazine-style cover stories and investigative news reports for Silicon Valley's alternative news weekly.

  • Reporter at Contra Costa Times
    Jun 2006 - Jun 2007 · 1 yr 1 mo

    Covered East County politics