Stillwater, Oklahoma, United States
• Leverage strong interpersonal communication skills to deliver exceptional service across all interactions with patients and medical professionals, resulting in achieving the Member Service Superstar Award. • Foster collaborative working relationships with pharmacists to facilitate day-to-day pharmacy operations and administration, including processing, pricing, and selling prescriptions to patients and performing data entry. • Handle inventory management tasks, such as purchasing and stocking medications, supplies, and OTC products. • Adapt to quickly changing priorities within a fast-paced, high-volume work environment. • Build rapport and trust-based relationships with patients, colleagues, and the local community. • Navigate complex obstacles, challenges, and issues with an innovative and solution-focused mindset. • Participate in trainings and professional development to continuously expand skills.
• Streamlined budget preparation and tracking by spearheading the integration of automated restaurant software. • Drafted and prepared detailed and accurate sales reports for four restaurants by compiling and cataloging vendor invoices in accordance with established processes and protocols. • Adhered to regulatory standards while organizing, approving, and depositing payments. • Maintained strong attention to detail while reviewing reports and reconciling discrepancies in close collaboration with management teams.
• Delivered high-quality, dynamic leadership to 600+ volunteers, including successfully strengthening volunteer retention across all regional locations by designing new trainings for 20+ programs and implementing new policies. • Prepared and maintained detailed records and data to support program evaluations, research, and grants. • Served as a client advocate while conducting nursing home/assisted living facility site visits and wellness checks. • Charted the successful development of tailored and realistic care plans for clients by evaluating and reassessing needs, including initiating referrals and identifying required support services. • Aligned objectives and bridged communications with program supervisors to efficiently resolve issues and conflicts.