Rockford, Michigan, United States
I’m an experienced administrative professional with a strong background in both healthcare and legal office environments, currently working as a Legal Receptionist at Miller Johnson. My career has been built around being the person teams rely on to keep operations running smoothly while creating a positive, organized experience for clients and patients. From managing high-volume front desks to coordinating schedules and working within EMR systems, I take pride in bringing structure, efficiency, and a calm, solutions-focused approach to fast-paced environments. Before transitioning into the legal field, I spent several years in healthcare administration, where I advanced into a Front Office Lead role. That experience strengthened my leadership skills, attention to detail, and ability to balance both patient care and operational priorities. I’m currently pursuing my Associate Degree in Business Administration at Grand Rapids Community College, with a focus on expanding my knowledge in business operations, management, and long-term career growth. As a professional, I’m known for being dependable, adaptable, and easy to work with. I enjoy supporting teams, improving processes, and continuing to grow into roles with greater responsibility and impact. I’m open to connecting with others in administrative, healthcare, and business-related fields, as well as exploring future opportunities for advancement.
Led front office operations in a high-volume healthcare setting, supporting clinical staff and ensuring efficient patient flow and administrative accuracy. * Supervised daily front desk operations including patient intake, scheduling, and check-in/check-out procedures * Coordinated patient appointments using EMR systems, optimizing scheduling efficiency and provider workflow * Trained and supported front office staff on procedures, patient communication, and system usage * Ensured accurate and timely entry of patient information within electronic medical record (EMR) systems * Managed high-volume patient communication via phone and in-person interactions with professionalism and empathy * Collaborated with clinical teams to improve patient flow and reduce scheduling delays * Maintained strict adherence to HIPAA regulations and confidentiality standards
Built and managed independent business operations focused on client relations, sales, and brand development. * Developed and maintained a client base through relationship-building and personalized consultations * Educated clients on product use, solutions, and recommendations based on individual needs * Managed marketing and outreach efforts through social media and direct engagement * Organized sales tracking, inventory, and customer follow-up to maintain repeat business * Strengthened communication, business management, and entrepreneurial skills
Served as a key client-facing liaison within a legal services environment, ensuring efficient communication, accurate intake processing, and a high standard of client support throughout the case lifecycle. * Managed incoming client communications, providing timely updates, responses, and guidance regarding legal processes and next steps * Conducted client intake, gathering and organizing detailed information to support case evaluation and attorney review * Coordinated scheduling and appointment logistics between clients and legal staff to support efficient workflow management * Maintained accurate client records and case documentation while ensuring strict confidentiality and compliance standards * Assisted with administrative tasks including data entry, file organization, and document preparation to support legal operations * Collaborated with internal teams to ensure smooth case progression and consistent client experience * Delivered professional, empathetic service in high-volume and often sensitive client situations