Portland, Oregon, United States
• Lead cross-functional operational initiatives for a multi-concept hospitality group with 200+ employees and $30M+ in annual revenue • Developed forecasting systems achieving less than 1% MAPE variance in Q2 projections while improving labor productivity by 20% • Built KPI dashboards, reporting frameworks, and operational review systems to support executive decision-making across labor, revenue, and profitability metrics
• Helped scale the organization from approximately 30 employees during the pandemic to more than 200 employees across six concepts • Built onboarding, training, and performance management systems that improved operational consistency and reduced leadership turnover by 25% • Led multi-site operational support, leadership development, and accountability initiatives across a rapidly growing hospitality group
• Led operational execution and cross-department coordination within a high-volume hotel and restaurant environment • Improved KPI performance and guest satisfaction through coaching, service strategy, and operational alignment • Integral in the change management transition of all Hoxton hospitality staff to Submarine Hospitality employees, and maintaining a clear line of communication and trust with new Submarine staff and the company at large.
• Managed daily operations for a high-volume restaurant focused on operational execution, labor management, and profitability • Improved profitability by 10% through process improvements, workforce optimization, and operational planning • Mentored and developed future leaders through coaching and structured performance development
• Responsible for Payroll, HR, city and state regulations, permits and licenses across five locations. • Improved site-level profitability by 15% YOY through operational analysis, workforce alignment, and process improvement • Supported new location launches, operational rollouts, and leadership development initiatives
• Responsible for tracking financials, creating reports, and relaying information to partners. • Maintained all AP accounts, worked with CFO and General Manager to ensure budget goals. • Ensured compliancy with business and city regulations.