Greensboro, North Carolina, United States
Leading contract management and legal operations at Rithum, focusing on streamlining legal workflows, enhancing operational efficiency, and aligning legal strategy with business goals.
• People leader to the national commercial contract specialist team, which processes approximately 5,000 agreements a year • Responsible for the commercial contracting process and support for 16 lines of business/functional areas and approximately 70 agreement templates • Key driver for process improvement and innovation. Successfully deployed changes which resulted in a year over year 39% decrease in average turnaround time from date of contract request receipt to contract being sent to customer for review or signature • Project manager for contract support expansion directly responsible for (1) defining scope and requirements, (2) building/designing the contract intake forms and process, (3) collaborate with other system developer to complete system configuration, (4) complete user acceptance testing (UAT) and finalize system configuration, (5) develop training documentation and train end-users, (6) complete implementation of expansion, and (7) monitor post-implementation success through reporting and stakeholder engagement • In 2022, created a Contracting Playbook in partnership with legal stakeholders to standardize and provide negotiation guidance for 20 standard clauses • Systems developer for enterprise applications (SalesForce.com, Apttus/Conga CLM, DocuSign eSignature tool, and SmartSheet) • Lead and guide stakeholders through complex agreement negotiations for both business and legal terms and conditions by leveraging MS Office word functionality for tracking and commenting • Construct, oversee and govern key metrics and performance measures for the national commercial contract specialist team utilizing MS Office Excel and SmartSheet tools to create pivot tables, create formulas, and evaluate trends over time • Create, evaluate, and distribute contract analysis leadership reporting. Reports include analysis on trends over time • Trainer for internal stakeholders for contracting process
• Developed and implemented a COVID-19 testing contracting process and protocol under tight deadlines with changing requirements and regulations, which supported more than 3,400 COVID-19 agreements • Partnered with Commercial Contracting Director to create, design, and deploy contract support for the 6 regions for 23 agreement types in 2017-2018 and expanded contract support 2018-2020 to 10 additional lines of businesses (including enterprise-wide/national accounts) and ~30 additional templates • In charge of weekly commercial contracting team meetings, provided and analyzed contracting metrics, provided monthly scorecards, and performed quality assurance reviews • Developed and deployment training for the commercial contracting team and internal stakeholders • Managed the commercial contracting agreement processes including workflow, approvers, approval requirements, standard operating procedures/manuals and agreement templates • Managed full agreement lifecycles including the review, redline, and approvals with internal stakeholders from agreement request through agreement execution • Provided in-depth analysis of business terms and legal terms to ensure contract requirements could be operationalized and were in line with the company’s objectives, policies and core values • Steered centers of excellence initiative for commercial contracting by leading a cross-functional team of leaders (such as legal, compliance and operations) to standardize and streamline contracting processes and templates to drive efficiencies and decrease turnaround time for agreement review and execution • System Administrator for the SalesForce.com (customer relationship manager – CRM tool) and Apttus (contract lifecycle management – CLM tool)
• Drafted, reviewed, audited, and maintained corporate contracts and commercial real estate leases, amendments, addendums, and termination notices • Responsible for Foreign Corrupt Practice Act and anti-bribery compliance training and program management • Evaluated and responded to medical and billing record requests • Responsible for annual corporate reporting, business license filings, and fictitious name registrations
• Responsible for Business Licensing for over 300 locations • Assisted with the development of travel policies and procedures and booked hotel accommodations for employees