Los Angeles Metropolitan Area
I am passionate about finding solutions which maximize efficiency, productivity, and enhance the human experience.
Lead improvement efforts to advance a culture of continuous improvement while improving operational effectiveness. Responsible for; • maturing the program structure, • embedding CI principles, methods and mindset within the organization, • training resources, • leading, facilitating and participating in CI events. Responsibilities include; • Executing improvement initiatives or those efforts requiring advanced data / statistical analysis. This includes the entire lifecycle from planning to implementation. • Managing and enhancing the CI intake process to enable the identification, prioritization and guiding the execution of proposed CI initiatives. Monitors and ensures successful execution of CI efforts by CI coaches/associates. • Providing leadership, training, and mentoring to CI coaches and associates. Collaborates with the CI Office and other CI Leads throughout the company to develop and leverage best practices across all of CG. Contributes to continuous improvement and standardization of the CI program across CG. • Defining and communicating a consistent set of program measurements to monitor and report the adoption and effectiveness of CI efforts. Leads efforts to engage all levels of management in understanding and supporting CI objectives and the importance of measurement and accountability for results. • Developing and maintaining reusable CI tools and training to ensure we evolve to needs of business partners. Ensuring CI program enhances the organization's operational effectiveness by engaging our partners to identify improvements to • risk controls • transaction quality • total processing time • customer satisfaction Collaborate with senior leaders to align efficiency and enterprise CI initiatives with broader business objectives.
Enterprise-wide Continuous Improvement Leader. Head redesign initiatives that include end to end analysis and future state process modeling. Conduct process performance and improvement functions consisting of data gathering and analysis, best practice research, process mapping, pain point analysis, developing improvement recommendations and countermeasures, creating performance metrics and action-oriented balance scorecards, obtaining leadership or stakeholder buy-in, implementing improvement efforts, and monitoring post-process improvement initiative performance to ensure adoption. Utilize Lean, and Six Sigma methodologies to lead process improvement initiatives. Facilitate DMAIC Kaizen Blitz events. Lead end to end planning, prioritization, and management of large, complex business process management efforts. Partner with process owner and SMEs to understand and document current state, the challenges that exist within the operational infrastructure, including identification of business and technical gaps. Analyze and recommend process improvements to determine best practices and make recommendations to management on how to improve current practices and processes to solve issues related to business unit. Support the deployment of Lean Six Sigma enterprise-wide. Train other employees in Lean/Six Sigma concepts and techniques. Identify sources of data, gather and analyze relevant data.
Delivering the industry's most robust SaaS-based Partner Relationship Management and Marketing Automation Platform (MAP) solutions to companies that want a better return on investment. Responsible for managing key accounts to realize the benefits of their PRM implementation, conducting training for implemented solutions, and new functionality. Provide consulting for benchmark process management and channel program implementations.
Manage Lean Six Sigma Deployment. Manage, and mentor Black Belt Candidates. Work with senior leadership to develop project pipeline which closes the gap between plan and performance. Responsible for creation and/or improvement of processes. Accomplished DMAIC & DMEDI Practitioner. Manage portfolio of projects for NARS. Work with partners up and down the value chain to solicit, collect, and integrate customer input into solutions and offerings.
Led and influenced high impact improvement projects. Utilized both DMAIC and DMEDI road maps. Delivered significant business impact (measured as profit before tax). Leveraged business strategy, cross-organizational, value chain, customer improvement, and value creation opportunities. Validated and scoped projects--linked customer requirements and business processes. Constructed effective teams to complete project work. Coached and Mentored team members to increase their competency in six sigma and lean methods and tools. Coached Green Belt candidates to help enable them to become certified by Xerox. Facilitated organizational change processes for systemic and sustainable value chain solutions. Led project teams to create a process, or improve an existing process.
Called on corporate accounts representing the complete line of printing and multifunction office devices. Responsible for engaging and partnering with external reseller channels. Expertise calling on IT departments within Corporate accounts. Developed new business, and managed ongoing relationships. Accountable for corporate brand standards within IT at Fortune 1000 companies. Leveraged strong communication and presentation skills. Created end user demand by leveraging relationships of major resellers. Awarded President's Club in 2003, 2004, and 2006.
Regional Marketing Specialist: Conducted vehicle product training—focus on new model launches. Responsible for adapting training materials and techniques to dealer audience. Remarketing Specialist: Responsible for maximizing dealer participation at vehicle auctions. Developed vehicle valuation tool which quantified product popularity and sale probability. Fixed Operations Specialist (Dealer Parts & Service): Called on Parts & Service departments. Developed marketing and advertising plans—direct mail, etc. Responsible for Parts & Accessories sales in Southern California district. Distribution Specialist: Dramatically enhanced existing spreadsheet tool to analyze which vehicles each dealer should purchase to maximize inventory turn based on run rate, and market trends. Dealer Support Specialist: Created a tool utilized by Fixed Operations staff to determine what to sell to minimize lost sales and attain sales targets. Converted scraped data from mainframe to usable format. Consumer Affairs Specialist: First line voice of business to the customers contacting Nissan for assistance. Represented Nissan in small claims court and BBB Arbitration hearings.