The Hague, South Holland, Netherlands
Publisher and editor in chief of Ziptone, online magazine about customer contact and customer experience. Experienced business journalist, copywriter and editor (in chief) for print and online media. Specialized in customer experience, contactcenters, ICT, (out)sourcing, business/IT-alignment, HRM, innovation. Author of books on customer experience, knowledge management, innovation. Former editor in chief of business magazines (print/online): Intellectueel Kapitaal, Outsource Magazine (cofounder), Sourcingprofessional, Digitale Bibliotheek, Customer Relationship & Technology (CR&T, cofounder).
KPS Media provides publishing-, content creation- and research services for business magazines and companies in customer interaction, HR and ICT. KPS Media is publisher of Ziptone, Dutch independent online business medium for customer interaction and CX professionals. KPS Media, Ziptone, Bizzwords and Bizzbooks Publishing are trade names of KPS B.V.
Independent online business medium for customer interaction professionals in The Netherlands and Belgium. Formerly known as Klantcontact .nl, acquired in 2019. Dedicated to HR-, technology- and marketing-aspects of customer interaction, including analysis, best practices, opinions, daily news and case studies.
Author for Frankwatching: articles on developments in customer contact, contact centers and customer service relevant to marketing and communications professionals since February '22.
Freelance journalist at Management Scope, boardroom magazine about top1000 companies in the Netherlands. Interviews, analysis, series; topics: innovation, technology, transformation, disruption, digitization, e-commerce, private equity, leadership, corporate governance
Publications about digital/technology/innovation related to public administration